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Windows 7: Browsers, windows and image issues.

08 Jul 2017   #1

windows 7
Browsers, windows and image issues.

I guess it is time to throw my hands up and scream Uncle. I hate to bore you with the details but without the details you won't have the road map to help me, if you can.

I use Fiverr (freelance site). On Fiverr you can add a demo video and they have the feature that allows you to choose your video thumbnail image. Easy enough to do, watch video, pause, press the "submit preview button".

I tried updating the video thumbnail for two demo videos I have on Fiverr.

I have 3 browsers. Chrome, Pale Moon, Firefox. When I try to view my videos in Fiverr I still see the the old video thumbnail using Firefox. However, when I ask my friends what video thumbnail they see with firefox, they see the updated one...

In Chrome it shows one updated and the other one not -- my friends see both updates in Chrome

Pale Moon shows them both updated so I didn't need to ask my friends what they saw. Besides, not sure I have any friends who use Pale Moon.

To add insult to injury, when I try to add a URL shortcut on my desktop with Firefox, it shows a blank (all white) icon. The shortcut still works when I click them.


1. Cleared cache and cookies a thousand times

2. Did the reset (refresh) thing in Firefox and Chrome a thousand times

3. Unintsalled and reinstalled firefox and chrome. Even did a clean install.

4. Changed my Firefox profile

5. Reinstalled windows 7 thinking that the problem may be with windows -- it still could be since I did a Repair Reinstall which usually copies and expands your current settings during install.

6. Did the rebuild thing with Iconcache.db several times

7. Read and tried other things from the net but nothing worked.

So not sure if the problem I'm having lies with my browsers or windows 7. However, Pale Moon browser seems to display things correctly. After a full two days of trying to figure out how to fix this problem, I'm starting to see double and maybe I'm missing the obvious. Why my friends see the updated Video Thumbnails in firefox and chrome and I don't bugs me.

So the questions are: is the browser the problem? is windows the problem? or both?

Any thoughts, or suggestions would be appreciated.

Oh...I should mention that I did contact Fiverr Support but they see the updated thumbnails as well. I wish I could say the problem is with Fiverr but when Support and my friends see the updated thumbnails and I don't, I don't think the problem lies with Fiverr but with me and my crazy computer or browsers.

My System SpecsSystem Spec
09 Jul 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Steve,
Only things i can think of
Your AV and Firewall settings are different for PaleMoon as opposed to FF/Chrome.

and if your running any optomiser/cleaner program same applies.

My System SpecsSystem Spec

 Browsers, windows and image issues.

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