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Windows 7: Need recommendation for removal of malware programs embedded in my PC

27 Oct 2017   #1
Barbara in FL

Windows 7 Home Premium 64 bit
 
 
Need recommendation for removal of malware programs embedded in my PC

I use free Malwarebytes but today a tech ran a System Advisor System Scan and discovered seven malware programs on my PC. Three were Certified Technician, Chatzum, and Babylon. When I run Malwarebytes, there are 0 infections. I also have used Remo Optimizer 2.0 for two weeks, which has corrected the many quirky things my computer was doing.


My System SpecsSystem Spec
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27 Oct 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Barbara now if you are sure you have some nasties in there then here area couple of quick add scans you can use there are more in depth ones if you think you have more than just a little infection.

http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
NB If anyone who has Kaspersky as their security they may find it will not like ADW running and to stop the nagging just temporarily disbale the Kaspersky while one runs ADW

Just disregard the MBAM one although it is good practice to run it every now and then like the others here. By the by what AV are you using??

Now also when posting it is alwasy a good idea to have your specs fairly well covered so please follow this too
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine. Please include what antivirus program you are using.
(pretyped to save time)
My System SpecsSystem Spec
27 Oct 2017   #3
Megahertz07

Windows 7 HP 64
 
 

My System SpecsSystem Spec
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27 Oct 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

The other thing to note, 2 of them are toolbars, when you download any program
ALLWAYS use custom mode, only install what YOU want via the checkboxes, then you dont get the Bloatware.

Roy
My System SpecsSystem Spec
27 Oct 2017   #5
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Try Windows Defender Offline (WDO):

https://support.microsoft.com/en-us/...-protect-my-pc

Go to a known clean computer, and create the scanning disk. Be sure to create the 64-bit disk, not the 32-bit disk.

WDO scans pre-Windows, that is, before Windows loads. That means it can catch things which are buried deep within Windows, which other scanning programs aren't able to catch.

You should also check the extensions and add-ons in all of your browsers. There's probably something there which was missed by your anti-virus program. If necessary, reset your browsers to default condition; or uninstall and reinstall them altogether.
My System SpecsSystem Spec
27 Oct 2017   #6
Barbara in FL

Windows 7 Home Premium 64 bit
 
 
Have added system info to my profile

I have added my system info to my profile. Besides Malwarebytes Free, I am also using SuperAntiSpyware Free Edition and Microsoft Security Essentials for my anti virus program. Because of what I was told yesterday, is there anything else I can do to clean something embedded in my PC that does not show up on any of these three programs—or is my PC definitely clean of any malware?
My System SpecsSystem Spec
27 Oct 2017   #7
Megahertz07

Windows 7 HP 64
 
 

Why did you take the computer to a technician?
It's possible that you have a malware on the computer that it isn't detected by Malwarebytes Free, SuperAntiSpyware Free Edition and Microsoft Security Essentials.
It's also possible that the tech is trying to make money out of you.
My System SpecsSystem Spec
27 Oct 2017   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Barbara in FL View Post
I have added my system info to my profile. Besides Malwarebytes Free, I am also using SuperAntiSpyware Free Edition and Microsoft Security Essentials for my anti virus program. Because of what I was told yesterday, is there anything else I can do to clean something embedded in my PC that does not show up on any of these three programs—or is my PC definitely clean of any malware?
Well Barbara you could try this Kaspersky Rescue Disk 10
if you are really thta concerned it runs in a non Windows environment and will pick up any real nasties hiding away.

You will of course have to download it and burn the program to a bootable disk - reset the machine BIOS to boot from the optical (or USB stick if you prefer) drive and then power on the machine and let it run. Once it boots just follow the prompts. When it is finishd it will give you a readout on anything it finds.
My System SpecsSystem Spec
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 Need recommendation for removal of malware programs embedded in my PC




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