Every browser causes W7 Home Premium to hang, but not in the Safe Mode


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    Every browser causes W7 Home Premium to hang, but not in the Safe Mode


    Hello.
    I am new in this community and have some problems I don't understand why they come up lately. I uses Mozilla FF and Internet explorer and Google Chrome, Mozilla FF is my preferred browser. When I try to open a browser Windows 7 hangs, mouse and keyboard are dead. I restart my system in Safe Mode and all these browsers functions as normall as ever. Once again restart in normal mode but FF, IE and GC cause Windows7 hanging.
    How can I find out what it is that obstructs the normall functionality of these browser in Normal Mode and not in Safe Mode?
    Of course I made clean restarts every time to figure out if some of the services are the source, but to no avail

    Thanks in advance
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Welcome to our forum 50shadesof7

    Just a thought because it seem to affect all browsers.

    Every browser causes W7 Home Premium to hang, but not in the Safe Mode
    I have never used G Data but I do suggest checking the setting in G Data.
    You could disable G Data and see if the problem goes away.
    Don't forget to enable G Data after testing.

    Jack
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hello Jack
    Thanks for your quick answer. Your suggestion generated some doubts. I have made some clean reboots, so all the services have been unchecked but for the Windows services of course. Isn't that enough or do I have to do some more to disable G Data? And is the answer is yes, how can I do that?
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Well some security programs will not let you disable them unless your in Safe Mode.

    My first choice would be go to msconfig and uncheck them in the Startup and in Services then reboot.
    Some times it will be in the settings in the anti virus program. It varies from program to program.

    Note!
    Always restart you security programs when done testing.



    Jack
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks again, Jack
    I found it very interesting (=strange) that in the Safe mode all the mentioned browsers are working perfectly fine. So that points to one of the services or programs as the cause. As a matter of fact I had to install a new version of G Data because of a license renewal. Never had any problems before. I'll let you know what the effect was of your proposal.

    Note!
    Always restart you security programs when done testing.
    G Data aside, what security programs are you referring to?

    Regards
    Hans
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Any security programs you are running active.
    I run two active. MSE and Malwarebytes.
    They work well together. Like I said I know nothing of G-Data.
    I haven't see anybody that uses G-Data but I will go back to the ranch and ask for someone to help you.

    Jack

    Jack
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Here is what I've tried since our last conversation:
    1. Deleted G Data with their own uninstaller, unchecked all the services, reboot in safe mode. Result: No problems with all browsers at all
    2. Reboot in normal mode, installed G Data without Firewall functionality (as advised by their support dep.), Reboot to activate changes not possible so I had to Hard Reset then Reboot in normal mode Result: G Data active, browsers causes Windows to hang.
    3. Hard reset then reboot in normal mode, unchecked the G Data services with msconfig.exe. Result: No problems with all browsers at all. No system hang.
    4Hard reset to shut down not necessary, reboot in normal mode. No virusprotection! Result: No problems with all browsers at all. No system hang.

    So here is where I am.
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    If it was me, I would remove G-Data using their online tool.
    Then install MSE from Microsoft and see how things work.

    https://support.microsoft.com/en-us/...tials-download


    Jack
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    I am not real sure of what is needed but you have G Data and want to remove it if so do as Jack says and use the tool. You can check the registry afterwards to see if all bits are gone but only if you are as pedantic as I am because I know for a fact that the Norton removal tool does leave behind entries in the registry for Symantec (They make Norton as far as I know).

    Now if you are looking for a virus if the browsers are all involved why not try a run with this Kaspersky Rescue Disk 10



    It is interesting to know this because Firefox has just upped its game in it's features have you tried it??
      My Computer


 

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