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Windows 7: Old MS security(?) update

13 Jan 2018   #1
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Old MS security(?) update

I am running WIN 7 Pro and a VMXP sp3. I have an HP Officejet Pro 8600 printer. Sometime ago some MS updates were downloaded and installed onto the WIN 7 Pro OS. XP no longer has updates. Since then my printer will NOT scan. On the VMPX the scan operation continues to work just fine. I also cannot screen print from IE 11 any more on the Win 7 Pro. I can screen print from IE11 on the VMXP.
I am thinking that some update caused the problem. HP wants more $ than a new printer to try to solve the problem. Maybe there is a switch in the WIN 7 Pro OS that is interfering with the scan.

Any leads would be appreciated.

Thanks


My System SpecsSystem Spec
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4 Weeks Ago   #2
Megahertz07

Windows 7 HP 64
 
 

Try to reinstall the printer software using the latest software from HP site.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
My System SpecsSystem Spec
4 Weeks Ago   #3
AccessShell

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

That has been done several times. No luck.
My System SpecsSystem Spec
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4 Weeks Ago   #4
Megahertz07

Windows 7 HP 64
 
 

Find out where all printer software is installed.
Delete all the software then clean the register and the folders where all printer software were installed.
Reinstall the software.
My System SpecsSystem Spec
Reply

 Old MS security(?) update




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