Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Startup Repair fails on boot. But no fault using Win 7 DVD

12 Apr 2018   #1

Windows 7 Professional 64-bit
Startup Repair fails on boot. But no fault using Win 7 DVD

Trying to fix a friend's PC problem. It's an Acer desktop PC / Win 7 Home

When it boots it displays "Windows is loading files" then goes into Startup Repair which duly fails "Startup Repair cannot repair this computer automatically". Viewing problem details it says "Problem event name: Startup Repair Offline". The PC is actually on a working Ethernet connection but at this point in starting may well not see the network.

Under View Diagnostic and Repair details it lists numerous attempts at repair but at the end of the log is "Startup Repair has tried several times but still cannot determine the cause of the problem".

I've tried booting from my old Win 7 Pro DVD, that duly loads; on the second screen I selected Repair this computer, then selected the Windows 7 installation on the System Recovery Options screen.

Tried Startup Recovery, that finds no problems.

Tried SFC /scannow from a command prompt, that responds that there's a system repair pending that requires a reboot to complete.

There's no recovery disc - though I'm not sure if that would actually help in this situation. I've tried to start in Safe Mode but F8 during boot is having no effect.

There's no image to restore from.

I'm not sure how to progress this one. Any thoughts would be appreciated.

My System SpecsSystem Spec
12 Apr 2018   #2

Windows 7 Home Premium 64 bit sp1

This Forum tutorial might help with some more suggestions to try.

Troubleshooting Windows 7 Failure to Boot - Windows 7 Help Forums
My System SpecsSystem Spec
20 Apr 2018   #3

Windows 7 Professional 64-bit

To close this one down.

Sadly none of the suggestions here or elsewhere sorted it. Even when I got into the Safe Mode selection screen going for normal Safe Mode sent me into the startup repair loop.

Given the time I'd already spent trying to recover I decided to abandon that approach. Loaded Mini-XP from Hirens CD and copied off all the My Documents files. Then using my Win 7 Pro DVD reinstalled Win 7 (in fact during this it copied the previous installation, especially the data, into Windows.old). Then after installing - slowly - 200+ updates, the AV they'd been using and running AV & Malware checks it all looked ok.

So it's now gone back to its normal home.

I'd forgotten though how slow a 2GB PC is, especially trying to run 2 (or more) programs at a time!
My System SpecsSystem Spec

20 Apr 2018   #4

Windows 7 Home Premium 64 bit sp1

Thanks for getting back with the update.
My System SpecsSystem Spec

 Startup Repair fails on boot. But no fault using Win 7 DVD

Thread Tools

Similar help and support threads
Thread Forum
Is registry fault the cause of a continuous loop in Startup Repair?
As I suspected a registry fault was the cause of a continuous loop in Startup Repair, I carried out the Registry Repair described in: Although Windows no longer loops, it now hangs at the startup...
Performance & Maintenance
Computer slowdown, Startup now fails and Startup repair won't launch
Hi, I am trying to help a family member with problems with their laptop. Over the past few months it has been slowing down badly, with anything from photos to websites to excel taking minutes to load. Usually I was able to fix this by identifying the programs slowing the PC and ending them in...
General Discussion
Won't complete boot- no errors, Repair startup fails
Bear with me... trying to help my niece in another state. Her only computer is the problem, so she can't directly search for fixes. She has a Windows 7 Home edition workstation. Her daughter (9) was playing on it when she said it suddenly stopped working. It would reboot, but wouldn't complete...
General Discussion
Windows fails to boot, startup repair fails to fix
Hello more knowledgeable person than myself. I've been having trouble trying to get my computer to boot; I'd noticed a drop in performance (still unsure why) so decided to boot up in safe mode and poke around - it was not my original intention to install Advanced SystemCare 5.3.0 but somehow it...
General Discussion
Startup repair fails
Recently my PC stopped responding, so i waited (an hour), and my PC still didn't respond(no Ctrl ALT Del, no Ctrl Shift Esc) so I cut the power supply(probably not the best thing to do) and restarted. After starting up the login screen didn't appear, instead i got a black screen(PC still running),...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:35.
Twitter Facebook