Windows 7: The Windows Experience Index for your system could not be completed

riffwraith · 18 Dec 2018

The Windows Experience Index for your system could not be completed

New build; first time I have ever come across this.

Any idea where to look? Is there a service that isn't running (not sure I disabled anything I should not have)?

Should I post my specs?

Click here for Windows Help

As usual, nothing there of any value.

Couldn't find anything on the internet, nor this forum.

Thanks in advance.

torchwood · 18 Dec 2018

Hi riffwraith,

Thats only an info page, however if you want to check further run these 2
sfc/scannow- from an elevated command mode
KB947821 - this could take a while

Roy

Bongo · 18 Dec 2018

Check out this tutorials Windows Experience Index - Reset be sure to look at the Related Tutorials at the bottom.

Jerry

riffwraith · 18 Dec 2018

Thanks guys.

Bongo - reset as per those instructions, did not help.

sfc/scannow revealed no integrity violations, and I cant run the KB patch:

The Windows Experience Index for your system could not be completed-kb.jpg

The Windows Experience Index for your system could not be completed-kb.jpg

riffwraith · 18 Dec 2018

googled the error, and it appears as tho it will not run with Update turned off.

I turned the update service on, and ran the kb again, and was told that there were no updates.

I tried the rating again with the update service on, but still the same.

At a loss.

Not sure if this matters or not.... does this affect OS performance, or application performance at all?

Thanks again.

Bongo · 19 Dec 2018

Go to the following folder: C:\Windows\Performance\WinSat\DataStore in the DataStore folder, select all of the .xml files make a copy of them put on desktop then delete them from the DataStore folder.
Now re-run the WEI assessment, and see if it helps.

Jerry

torchwood · 19 Dec 2018

Hi Riffwraith,

interesting error code.

There are 2 ways of stopping WU, either thru the main windows update panel, or by dissabling certain local services. I suspect the latter in your case, dissabled NOT Off, can you confirm
BlackVipers site has a listing of the Services and settings have a look
(check WMI service)

you could follow this tutorial, it provides a great deal of info, ignore the title
Blue Screen of Death (BSOD) Posting Instructions

I'll look it over
Roy

riffwraith · 20 Dec 2018

Quote: Originally Posted by Bongo

Go to the following folder: C:\Windows\Performance\WinSat\DataStore in the DataStore folder, select all of the .xml files...

Did that already as per the instructions above. Nada.

Torch - I am sorry, but I do not know what WU is, and I don't see the BSOD link being helpful. Will check BV's site.

Does this affect OS performance, or application performance at all?

Thanks again.

torchwood · 20 Dec 2018

Hi riffwraith,

WU = windows updates,

The BSOD info pulls a lot of info together including event logs

The index report is just that, at the moment its just not completing??

As far as i know it does NOT affect anything else.

certainly nothing to do with the update failure, thats why i wanted the BSOD details
if you dont want to run BSOD - how many updates on your system.

Roy

Bongo · 20 Dec 2018

Quote: Originally Posted by torchwood

Hi riffwraith,

The index report is just that, at the moment its just not completing??

As far as i know it does NOT affect anything else.

Roy

Roy is right, the only thing it may affect is a aero theme.

Just another thought do you have an older image of your drive, I had the same problem a few months back and I went into that image and copied out those files I mentioned above and then deleted the ones in the folder mentioned above and put the copied once back in and I was able to run the index again.

Jerry