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Windows 7: Win 7 won't stay booted up. Boots down after sign-in or desktop.

22 Apr 2020   #1
Virgo903

NJWindow 7 Home Premium 64bit
 
 
Win 7 won't stay booted up. Boots down after sign-in or desktop.

2 wks ago the screen froze on my desktop while using Win 7 online. I rebooted only to find it would automatically boot back down after signing in on PW page & opening to desktop. Sometimes it would boot down at the PW page & never make it to the desktop. Shut pc down overnite then next morning it was ok. 2 days later, same thing happened. Shut it down overnite again but unlike previous time next day it wouldn't stay booted up. Automatically booted down at either password or desktop. Spent 5 hrs on phone w/a Dell tech - no hardware issues, did a defrag, but he couldn't determine what was wrong. Have been operating in Safe Mode since as I need the pc for business. But need to get back into normal pc usage b/c of limited functions in Safe Mode.
Can anyone help with this prob? I'm not knowledgable enough about computers to fix this on my own & have no idea what to do next. Thx.
My System SpecsSystem Spec
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22 Apr 2020   #2
samuria

win 8 32 bit
 
 

Welcome to the forum. First job create a new admin user login with that and see if it works as it may be a corupt profile
My System SpecsSystem Spec
22 Apr 2020   #3
Virgo903

NJWindow 7 Home Premium 64bit
 
 

Thx. If I do that, will I still have access to all the files/folders under the previous admin user login (My Docs, downloads, etc). I have legal docs I use & refer to daily in those folders & MUST be able to access them.

If I will have access to them, how do I create a new admin login? Sorry, I know v little about computers, just how to use it for work once I'm online. Thx.
My System SpecsSystem Spec
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22 Apr 2020   #4
samuria

win 8 32 bit
 
 

We will be able to get your docs back Creating a New Administrator Account - Blizzard Support
My System SpecsSystem Spec
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