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Windows 7: Windows shutdown hanging for long periods

2 Weeks Ago   #1
Davidk101

windows 7 home premium 64bit
 
 
Windows shutdown hanging for long periods

With the pandemic upon us, I have just updated my system display to an HPe240c video conferencing monitor: 1920x1080 with integrated speakers, webcam, microphone. And that has shown (brought to light??) some disturbing/frustrating variability in windows shut down times. The display can be connected 2 ways; VGA and HDMI.
The issue details all revolve around the time the 'blue' shutting down screen is shown

1. when VGA connected
- normal shut down is the programs close screen is there too fast to even read, then the blue shutting down display: 20sec later, blank screen.
- really long shut down: the blue shutting down screen is there for around 200 or more sec (well over 3 minutes) before the screen goes blank.
2. When HDMI connected
- there isn't a normal shut down. The shut that does happen is really really long; well over 5 minutes for the blue screen. Patience ran out and just powered off; and that had abnormal start result the next time the PC is started up.


It is clear associated with the HDMI configuration of the display, but just how eludes me. For now, the VGA display image is no different from that on the HDMI display, so I've settled for a VGA connection until I can get this shut down issue sorted out.


I suspect that the long shut down time is related to software in use immediately before shutdown, eg, close a browser, open email, check it, close that, shut down.


But why is the long shut down happening and why is it so variable?? And can I fix it??
My System SpecsSystem Spec
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2 Weeks Ago   #2
Megahertz07

Windows 7 HP 64
 
 

Welcome to the Forum.

Is the startup normal?
Open Device Manager. Is there any yellow alerts of missing drivers?
From your system specs, you're using internal graphics.
What resolutions you're using with VGA and HDMI?

Open a CMD window as administrator and type:
sfc /scannow
My System SpecsSystem Spec
2 Weeks Ago   #3
Davidk101

windows 7 home premium 64bit
 
 

Hi,
1. Startup is normal: some time ago I had an exchange with MS about safe mode, and that resulted in implementing boot manager with a timeout; pressing F8 in that screen got the result I wanted. And that's survived several attempts at a win10 upgrade (abandoned after 3 tries, h'w runs it but the OS destroys the software environment parts I need). Nothing changed as part of startup when the screen was replaced.
2. Device manager yellow alerts: none. screenshot available, I'll try to include it.
3. Yes, using internal graphics. The version is in the Device manager screenshot.
4. Resolution: 1920x1080 for both VGA and HDMI: see more info below

5. Scannow result is an 885K text file, cannot open it - even as an admin user, and 'open as admin' is not available in the context menu. Screenshot available, again I'll try to add it. Cannot add the actual log file



More info on the display.
- In VGA it shows in CP as a single unit, but in HDMI, it shows as 2 screens: I re-set that to one, but that made no difference to shut down time. screenshots available.
- e240c screen driver detail screenshot


Attached Thumbnails
Windows shutdown hanging  for long periods-device-mgr-10-may-20.jpg   Windows shutdown hanging  for long periods-windows-display-hdmi-e240c.jpg   Windows shutdown hanging  for long periods-e240c-monitor-driver.jpg  
Attached Images
Windows shutdown hanging  for long periods-scannow-10-may-20.jpg Windows shutdown hanging  for long periods-windows-display-vga-e240c.jpg 
My System SpecsSystem Spec
.

2 Weeks Ago   #4
Megahertz07

Windows 7 HP 64
 
 

Run sfc /scannow two more times, restarting after each scan.
My System SpecsSystem Spec
2 Weeks Ago   #5
Davidk101

windows 7 home premium 64bit
 
 

Done. Why an extra 2 scans may help isn't obvious, although from the report text, that program does make some attempt at resolution.
However, the results after each scan did not in the general seem to change. I noted that the log files overwrite each other - there is only one on the logs folder. But I was able to run explorer as admin, copy the log file elsewhere and open it. Copy attached: this is the data from the last scan. The size of the log file exceeded the limit so I split it into 2 parts



Observation;
After each cmd session, the re-boot was normal, ie the blue screen only displayed for 25 sec (1st re-boot) and 30sec (2nd re-boot).


Attached Files
File Type: log CBS 11may part1.log (844.7 KB, 3 views)
File Type: log CBS 11may part2.log (722.1 KB, 3 views)
My System SpecsSystem Spec
2 Weeks Ago   #6
Megahertz07

Windows 7 HP 64
 
 

How is Windows Update set?

Open services and set Windows update to Manual
Open WU page and set to never check

Run WU manually. See if it finds some driver update.

I would say that on shutdown it is trying to install some update and fail.
As the problem started when you changed the display, it can be related to the graphics driver (HD 4400)
You can also install the Intel Update driver search.
Have a look at this page Downloads for Intel(R) HD Graphics 4400
My System SpecsSystem Spec
2 Weeks Ago   #7
Davidk101

windows 7 home premium 64bit
 
 

1. Windows update setting.
It was set for check but do nothing unless I approve. screenshot attached.
I changed it to never as suggested (another screenshot) and ran a manual scan: gave the same 2 optional results that have been popping up for months and I have ignored them; KB4493132 dated 23/7/19 which was the win10 nagger, and KB3102429 dated 29/1/16 about monetary units in Georgia and Azerbaijan - which I have no interest in ever visiting.


2. Intel 4400 graphics driver
I visited the site you linked, set for win7 64bit and got 3 hits. but frankly beyond the name (intel 4400) the descriptive detail seemed unlinked to the chipset in my motherboard. So I attach a screenshot of the driver detail device manager reports. Which of the Intel driver items on that webpage is relevant and if/how should I install it?


When I changed the display, I ran the install drivers from the HP CD that came with the device. Nothing on it about the display adapter.


Attached Thumbnails
Windows shutdown hanging  for long periods-windows-update-manual-12-may.jpg   Windows shutdown hanging  for long periods-intel-hd-graphics-4400-driver.jpg  
Attached Images
Windows shutdown hanging  for long periods-windows-update-normal.jpg 
My System SpecsSystem Spec
.
2 Weeks Ago   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

when you turn off the tower does the monitor display - No Signal


if not check your power settings comp and Bios
My System SpecsSystem Spec
2 Weeks Ago   #9
Megahertz07

Windows 7 HP 64
 
 

The i3-4700 has a GPU inside (HD 4400). You can install the 15.36 that is the latest driver for the HD 4400.

To check if all Intel drivers are up to date, run Intel® Driver & Support Assistant
My System SpecsSystem Spec
2 Weeks Ago   #10
Davidk101

windows 7 home premium 64bit
 
 

2 replies, in turn.
Torchwood
the shutdown sequence after clicking the start/shutdown button runs like:
- desktop display for about 3-5sec
- a black-background programs shutdown display for 5 sec, the option to force shutdown here
- the win7 blue shut down display, with rotating activity marker. This is the screen I've been concerned about, because the process here was normally 25-30 sec on the blue screen but as noted for vga and hdmi, can take well over 3 minutes before I started asking about it here.
- the actual shut down: processor stops (noticeable click in the tower, from the motherboard P/S??), front panel lights go out and display goes blank.
- normally I just turn the power off at this point. If I do that before the blue screen expires, I get an abnormal shutdown advice on the next start plus the option of running safe mode or start normally: avoiding that is why I'm pursuing why it stayed so long in the 'blue page' of the shutdown sequence.
- after the display goes blank, if I pause with power still on to both the PC tower and the display (same power switch via a power board to both devices), after about 5 sec the monitor shows a message saying 'no input signal', and that vanishes after another 5 sec and the power light on the display goes amber.


Megahertz
Made a restore point before doing anything with the display driver.
I downloaded the Intel tool and ran it; the scan failed, twice. So I just downloaded the 15.36 version for 64bit win7 that you indicated. Saw in the notes that it was a self-extracting file (good!!).
Ran the new driver exe. It turned out to be a 2 boot process: boot 1 took nearly 4 minutes in the blue shutdown page: that had me really concerned and was thankful I'd done a restore point first, but I waited it out. When the re-boot occurred, and the desktop appeared again, the 2nd part of the update appeared for the graphics driver. Another re-boot required; this time the blue page took only 25 sec.


After boot 2, I checked the driver version detail; even tho Intel called it 15.36, the actual version numbers are quite different; the prior version was 10.18.14.4264 (screenshot of that previously posted), the new one is 10.18.14.5117 (screenshot attached).
A rt-click on the desktop got me to the (new) graphics properties, screenshot attached. This shows the basic display parameters, there is a colour page, but the only significant item on it is the colour depth at 32bit.


An observation after the fact about the driver update: the long pause on the blue shutdown page as part of boot1 was the sort of pause that windows gave when installing a set of updates after a patch tuesday: but there was a message about the wait on the page. Pity Intel did not include a message about the wait in their update, it would have relieved the stress factor.


Attached Thumbnails
Windows shutdown hanging  for long periods-device-mgr-after-hd4400-update.jpg   Windows shutdown hanging  for long periods-desktop-graphics-after-drvr-update.jpg  
My System SpecsSystem Spec
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