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Windows 7: error downloading troubleshooter

24 Jan 2010   #1
philag1

7 64 bit
 
 
error downloading troubleshooter

When I open the troubleshooter in windows 7 64 bit and click on "Check for performance issues" I get "An error occured while downloading the troubleshooter". The message / problem also occurs when I click and try to run "Fix problems with windows update". I do not have any problems relating to either of these troubleshooters as I am only trying to familiarize myself with the various tools as I repair my own and others computers. However Now I have a problem. The tools don't run. Can anyone help get them going. Thanks


My System SpecsSystem Spec
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24 Jan 2010   #2
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Welcome philag1,
What A/V and firewall are you using, Just wondering if that might be interfering somehow.
You could run an sfc /scannow to check if there are any corrupt files. Here's a tutorial on that, SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
24 Jan 2010   #3
philag1

7 64 bit
 
 

Microsoft security essentials I will start the sfc /scannow and reply my result
My System SpecsSystem Spec
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24 Jan 2010   #4
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by philag1 View Post
Microsoft security essentials I will start the sfc /scannow and reply my result
O.K. The A/V was just a guess, I thought maybe a firewall too, anyway let us know how that turns out.
My System SpecsSystem Spec
24 Jan 2010   #5
philag1

7 64 bit
 
 

windows firewall . Also, I tried the remainder of the troubleshooters: Audio, internet connection, Display aero effects, etc... and the rest are functioning normal
.sfc /scannow is 78% complete and I will post results
My System SpecsSystem Spec
24 Jan 2010   #6
philag1

7 64 bit
 
 

no integrity violations in the sfc /scannow scan . "An error occured while downloading the troubleshooter". Downloading the troubleshooter is an interesting choice of words .
My System SpecsSystem Spec
24 Jan 2010   #7
philag1

7 64 bit
 
 

Turned off the firewall temporarily to test and recieved the same message.
My System SpecsSystem Spec
24 Jan 2010   #8
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Yeah, That is an interesting choice isn't it.
I don't know if this makes a difference but do you have the box checked at the bottom of the troubleshooting page, to download the latest troubleshooting tips.

Also is windows update working?


Attached Thumbnails
error downloading troubleshooter-troublesooter.png  
My System SpecsSystem Spec
24 Jan 2010   #9
philag1

7 64 bit
 
 

view error details list is as follows:
Package ID: performance diagnostic
Path: non-local path
error code: 0x80091007
Source: Download
user: is my user name
Context: Elevated
My System SpecsSystem Spec
24 Jan 2010   #10
philag1

7 64 bit
 
 

yes
My System SpecsSystem Spec
Reply

 error downloading troubleshooter




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