Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Sleep and/or restart issue

18 Feb 2010   #1

Windows 7 Professional 64 bit
Sleep and/or restart issue

I've got a Win7 Pro 64 bit system with a bit of an issue. It's a high end, RAID 1 (hardware configured) system. Quad core Xeon and 8GB ram... I need this system to stay running until I tell it otherwise..... but it's not. I always disable Windows updates, just for this purpose.

The first time I had a problem I came in one morning and it APPEARED the system was asleep. The power was on, the monitors were asleep, but the mouse and/or keyboard would not wake the system up. I ended up having to hard boot the system, which is bad. I assumed it could be resolved by telling it not to sleep. So, I used the power settings option and told it to never sleep.

A few weeks later, I came in and found the exact same problem. So, I did some reading and found that, within the power settings, there is an option for USB power save which can be problematic, I ran a power report and confirmed this was likely the culprit, so I disabled that feature.

Now, today, I came in and found my system had restarted on its own. I'm not sure if this is what normally occurs or not, because it hung at the bios (which is "normal" on my system when there is a USB flash drive inserted on startup). I started it up and, like it always does, it indicates it was shut down improperly. The other times it indicates this (by asking if I want to start in safe mode) I assumed it was because I had to hard boot. But this time I didn't hard boot.

So... how do I tell WHY this thing keeps restarting and WHAT is causing it? Oh, and just to head things off at the pass, this is not an issue on any other computer in my office/home and wasn't a problem on this computer when it's been running Ubuntu or WinXP. Thanks in advance...

My System SpecsSystem Spec
18 Feb 2010   #2

Windows 7 Professional x64


Have you looked in the Event Viewer to see if any errors are recorded?
My System SpecsSystem Spec
18 Feb 2010   #3
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello knottshawk.

Have you ruled out the chance that the mains power flashed off/on?
My System SpecsSystem Spec

18 Feb 2010   #4

Windows 7 Professional 64 bit

The event viewer has entries in it, but they all appear to start when I hard booted it.
I'm not sure how this is possible since it was sitting at the bios screen when I found it. Would it just start logging an improper shutdown, etc on the next bootup?

The only relevant looking one, which was logged after I started up, says:
The previous system shutdown at 2:23:23 AM on ‎2/‎18/‎2010 was unexpected.
To which I reply "duh". It doesn't tell me WHY it shutdown though...

I guess I'm saying I don't see anything that would indicate why the system went down to begin with, though I'm admittedly not an OS expert.

As for the possible power issues, I've got other computers in the same power strip AND this computer has never had problems when running other OSes in the past.
My System SpecsSystem Spec
18 Feb 2010   #5

Windows 7 Ultimate 64Bit

Is it connected to a battery backup ? Are the ethernet connections having anything to do with it ? Are you positive it`s set too never sleep ?
My System SpecsSystem Spec
19 Feb 2010   #6

Windows 7 Professional 64 bit

No, no battery backup. Not sure what you're asking when you say "are the ethernet connections having anything to do with it"?

Am I positive it's set to never sleep? Yes. But even if it was set to sleep, why would it restart. Like I mentioned, it was at the bios screen when I came in... that indicates that it restarted for some reason.
My System SpecsSystem Spec
19 Feb 2010   #7

Windows 7 Home Premium 64bit

just a thought ..

In advanced power options, did you set: Never Turn Off hard Disk?
By default Win7 will turn the HDs off, after a period of inactivity.
My System SpecsSystem Spec
19 Feb 2010   #8

Windows 7 Professional 64 bit

Yes, that is a thought... I'm still not sure how that would cause it to restart unexpectedly like it appears to have done:
The previous system shutdown at 2:23:23 AM on ‎2/‎18/‎2010 was unexpected.
My System SpecsSystem Spec
20 Feb 2010   #9

Windows 7 Professional 64 bit

Hmm... so does nobody here know what I should look for? Am I just stuck with it restarting and not knowing why?
My System SpecsSystem Spec
03 Mar 2010   #10

Windows 7 Professional 64 bit

I thought I'd revisit this since I came in this morning again to find:
  • Computer on, disks running
  • Lights on keyboard and mouse on
  • Monitor asleep
  • USB unresponsive (new device plugged in would not light up)
  • System unable to "wake up" (whatever that means)
So, I forced it to power off again... brought it back up, checked the event viewer and it shows this:
Log Name:      System
Source:        EventLog
Date:          3/3/2010 6:13:51 AM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      knottshawk-PC
The previous system shutdown at 9:02:31 PM on ‎3/‎2/‎2010 was unexpected.
Event Xml:
<Event xmlns="">
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <TimeCreated SystemTime="2010-03-03T13:13:51.000000000Z" />
    <Security />
    <Data>9:02:31 PM</Data>
Now, despite it saying that the previous system shutdown was at 9:02 PM, I believe that's when I forced it off this morning at 6:13. Why? Because the logs don't show that "unexpected shutdown"... just this one. So, I'm guessing it locked up at 9:02 last night, becoming unresponsive, and was thus unable to log the powerdown this morning at 6:13. Maybe?

Ideas? This is more than an annoyance... it's dangerous for what this computer is used for... I desperately need ideas.
My System SpecsSystem Spec

 Sleep and/or restart issue

Thread Tools

Similar help and support threads
Thread Forum
BSOD and restart after mode sleep on
Hi! I've put my desktop in mode sleep, when I came back and wanted to get in normal working mode I got a BSOD and a restart. I uploaded the needed files. Why this happened? I have genuine Windows and is up-to-date. Thanks!
BSOD Help and Support
BSOD on restart from sleep
I have been having this error for a while, since I made a system image of my computer the PC works OK, but it will not restart from sleep mode with-out crashing!!! 0x00000124
BSOD Help and Support
System restart in sleep
My notebook has the 11.6" display, and here are the overall specs: Acer Aspire 1410 v0.3117 Windows 7 Home Premium Service Pack 1 (build 7601) Install Language: English (United States) System Locale: English (United States) Installed: 7/28/2012 12:54:09 PM Processor a Main Circuit Board b...
General Discussion
No Wake From Sleep BlockedI have an issue with the sleep function. T
I have an issue with the sleep function. The computer does not awake from sleep. When I try to do it, it behaves as if it was waking, but it never ends and there is only a black screen; the mouse and keyboard are inoperative. The only thing possible to do is a hard reboot. When it boots, it shows a...
BSOD Help and Support
Sleep/Restart Problem
I installed Windows 7 Ultimate about two weeks ago and after a lot of googling through forums and stuff I've fixed pretty much all but three problems: 1) Whenever I try to restart my computer it will just hang at the screen that says 'logging off' until I manually pull the power cord out. ...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:51.
Twitter Facebook Google+