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#11
Well, the reporting is correct. But I wonder how your hardware could possibly use those 4GBs - that does not sound right. I would contact the PC manufacturer and ask them. One reason could be that there is something wrong with your BIOS and you need to flash a newer (or older) version.
As I suggested, call the manufacturer as a first step. Regarding BIOS issues they would know better than us.
I just checked for possable BIOS updates for your mother board and found that the last BIOS update was release less than a month a go with the tag 'Enhanced memory compatibility' .
If you do need to flash your BIOS all the upgrade/downgrade firmware is available to download at GA-X58A-UD3R (rev. 1.0) - GIGABYTE - Support&Download - Motherboard - BIOS.
Oli
Ahhhh... so this is actually a hardware problem...
Take out your memory modules. On the strips themselves, clean the gold edge connectors with a soft pencil eraser... then brush with a paint brush to get the little rubber bits out. On the sockets... spray them with rubbing alcohol (aka contact cleaner) and clean gently with a soft toothbrush.
When you put your memory back in press very firmly to make sure the locking clips snap into place on both ends of each stick. Wiggle side to side slightly with your finger to make certain they are seated...
Now what do you get?
Most likely it's detecting all memory strips SPD but getting r/w errors during POST scanning so it flags it as unuseable.
From his description of how it comes back with a finger's touch, this sounds for all the world like a bad connection... probably just some dirt that got into the wrong places.