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Windows 7: Missing .dll - no results on Google

06 Jun 2010   #1
googs64

Windows 7 Professional x64
 
 
Missing .dll - no results on Google

A couple days ago, McAfee quarantined mshtfWrp.dll Now everytime I boot my computer, I get the error

"There was a problem starting
C:\User\EricGigliotti\AppData\Local\temp\mshtfWrp.dll
The specified module cannot be found."

I googled the .dll file but got no returns. I opened McAfee to locate what the .dll was for and all my security settings were turned off. I ran McAfee, Malwarebytes, and Spybot - found nothing. Any ideas out there? What is mshtfWrp.dll? What happened to McAfee?


My System SpecsSystem Spec
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06 Jun 2010   #2
HMonk

Dual boot XP Pro SP3x86 and Win7 Pro x64
 
 

I don't use McAfee but doesn't it put quarantined files in a chest or something that you have the option of restoring or declaring safe?

Do you remember what app this file was associated with?

Monk
My System SpecsSystem Spec
07 Jun 2010   #3
merkat106

Windows 7 Enterprise x64 SP1
 
 

reinstall mcafee?
My System SpecsSystem Spec
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07 Jun 2010   #4
googs64

Windows 7 Professional x64
 
 

No I dont think McAfee is the problem. I dont know what the .dll was for. I tried googling it and got no results. All I really want to know is what that .dll is for to determine whether it is safe or not. It was in my Temp folder with no apparent program associated with it. And I also forgot to mention up there - I've had Windows 7 since October 2009. It hasn't crashed on me ever. Until McAfee quarantined the .dll, then it has crashed twice.
My System SpecsSystem Spec
11 Jun 2010   #5
GBarker

Windows 7 Professional
 
 
Missing DLL

I would be more interested in the crashes directly. It's possible that they're related to the missing DLL, but it's not certain.

There's a couple of things about this DLL that seem very odd to me. It's in a temp folder, McAfee didn't like it, and it doesn't show up in a Google search.

Install utilities might use temp folders during an install, but to find a file in one that's needed for a fully installed program would be unusual. Some malware randomizes the naming of their DLL files to make it more difficult to identify them.

I would remove the string from the registry and forget about it. But, then, you still need to figure out what's causing your crashes.

How close together were the two crashes? Did it crash twice in one hour, twice in one day, twice in one month? Do you remember what you were doing when the crashes occurred?
My System SpecsSystem Spec
12 Jun 2010   #6
googs64

Windows 7 Professional x64
 
 

"How close together were the two crashes? Did it crash twice in one hour, twice in one day, twice in one month? Do you remember what you were doing when the crashes occurred?"

It crashed in successive days. The first time, I think I was online. The second time I was online and using GIMP because I found a pic I wanted to play with. Both times, something started clicking inside my laptop (when I had Vista, it crashed every other day and it always clicked).
My System SpecsSystem Spec
12 Jun 2010   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Googs,

VIRUS and MALWARE REMOVAL / PROTECTION
1. Download MalwareBytes. Malwarebytes
2. Disconnect from the Internet.
3. Disable your present antivirus software and firewall.
4. Remove your present antivirus software and firewall.
5. Install and run the MalwareBytes Quick Scan (remove any bad guys). 3min 29secs on my laptop.
6. Reconnect to Internet.
7. Update MalwareBytes.
8. Run malwarebytes quick scan again.(remove any bad guys). 3min 38secs on my laptop.
9. Run MalwareBytes full scan. 16min 8secs on my laptop. With large,full disk ~2hours.
A. Disable your present antivirus software and firewall
B. Remove your present antivirus software and firewall
C. Download Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
D. Run Microsoft Security Essentials. Quick Scan - ~8 min on my laptop.
E. Run Microsoft Security Essentials. Full Scan - ~ 1hr 50 min on my laptop.
Now I advise you to uninstall MalwareBytes and only install again when and if you need it.
Why?, you ask. Leaving MalwareBytes installed slowed my system. AutoRuns showed MalwareBytes processes running even after exiting from MalwareBytes.
My System SpecsSystem Spec
13 Jun 2010   #8
zzz2496

Windows7 Ultimate 64bit
 
 

googs64, you can try disabling startup items using "Autoruns" or msconfig, it will show you the culprit that needs the quarantined file... Disable each startup item one by one, do a log off in between.

zzz2496
My System SpecsSystem Spec
13 Jun 2010   #9
googs64

Windows 7 Professional x64
 
 

@ Karlsnooks

I already ran Malwarebytes and Spybot. I got nothing. I have made exceptions for Spybot and Malwarebytes in McAfee. I also ran them in Safemode with networking, so I could update and take McAfee (McAfee doesnt run in safemode), if that is why you said to uninstall it. If for another reason, please specify before I uninstall it - its not that I dont trust you, and I know I can go back and reinstall it, but its a hassle. So, why uninstall McAfee?
My System SpecsSystem Spec
13 Jun 2010   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Despite your faithin McAffee. Go thru the hassle of completely removing McAffee and completely remove Spybot. Both of these programs, no matter how marvelous they are can interfere with a system.

Follow the procedure I gave you completely.

You will find that you need nothing else on your system.

MSE is free, is top-ranked, and causes zero problems.

It is very important that you, if you have malware bytes installed at this time, that you also remove malware bytes and make a fresh install thereof. Some malware has found ways to corrunpt the older versions.

So once again, follow the procedure, with no exceptions, which I gave and then let me know how things are.
My System SpecsSystem Spec
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 Missing .dll - no results on Google




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