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Windows 7: Windows Installer

02 Aug 2010   #1
uscelwyn

Windows 7 professional
 
 
Windows Installer

Hi. I changed my anti-virus from McAfee to CA but afterwards Windows Installer would keep running. I tried unistalling CA but then found that Windows Installer would keep running trying to install in the last software that was installed. I contacted CA and followed their instructions to reinstall and now Windows installer keeps popping up trying to install the last component that was installed ('Please wait while Windows configures..). I tried using Windows Install Clean UP but this just moves the problem back one set of software (ie the most recently installed after whatever is removed by clean up).
Help would be valued.
Thanks,
Uri


My System SpecsSystem Spec
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02 Aug 2010   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Is the easy out available of simply going back to a System Restore point from before the problem appeared?
System Restore - Windows 7 Forums
My System SpecsSystem Spec
02 Aug 2010   #3
uscelwyn

Windows 7 professional
 
 

No. Tried that. That just makes Windows Installer run over and over trying to install whatever was previous to that.
My System SpecsSystem Spec
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02 Aug 2010   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

are you able to use the troublesome computer?
My System SpecsSystem Spec
02 Aug 2010   #5
uscelwyn

Windows 7 professional
 
 

Yes. I just have Windows installer popping up in the background most of the time and then in the foreground when I open a program that somehow relates to the program it is trying to install (eg if I open Outlook which is being scanned by the anti-virus)
My System SpecsSystem Spec
02 Aug 2010   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

1.Download Microsoft Security Essentials.
2. Download and install RevoUninstaller.
3. Disconnect from the Internet
4. Use RevoUninstaller to remove your present AV software.
5. Install and run the MSE quick scan.
6. Reconnect to the Internet.
7. Update Microsoft Security Essentials (it's one of its tabs)
8. Run Microsoft Security Essentials complete scan.

http://www.microsoft.com/security_essentials/

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
My System SpecsSystem Spec
02 Aug 2010   #7
uscelwyn

Windows 7 professional
 
 

OK, I'll try this when I get home but before I do, can you explain the logic behind your suggested fix, please so that I can understand the mechanism what is trying ot be fixed. The reason I say this is that as I've been writing this, I seem to recall that last month (I've only had the new computer and Win 7 for 6 weeks), I tried installing Omnipage and ran into exactly the same problem which seemed to go away after I uninstalled Omnipage. That was before I did anything with any antiviral software, so the problem seems to be in Windows Installer.
My System SpecsSystem Spec
02 Aug 2010   #8
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by uscelwyn View Post
Hi. I changed my anti-virus from McAfee to CA but afterwards Windows Installer would keep running. I tried unistalling CA but then found that Windows Installer would keep running trying to install in the last software that was installed. I contacted CA and followed their instructions to reinstall and now Windows installer keeps popping up trying to install the last component that was installed ('Please wait while Windows configures..). I tried using Windows Install Clean UP but this just moves the problem back one set of software (ie the most recently installed after whatever is removed by clean up).
Help would be valued.
Thanks,
Uri
Did you use the McAfee removal tool?
My System SpecsSystem Spec
02 Aug 2010   #9
uscelwyn

Windows 7 professional
 
 

I can't recall which removal method was used. The thing I find most odd is that if I remove a program or reset the registry, it's like Windows installer is half a line out of sync and goes back to trying to install the program before last. Is there some pointer in the registry that needs resetting?
My System SpecsSystem Spec
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 Windows Installer




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