Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Adobe CS4 setup.exe failure

20 Aug 2010   #1

Windows 7 Home Premium
Adobe CS4 setup.exe failure


I know that many people have had this problem or something similar and I have trawled through this forum and others to try and solve it, but I can't, so here I am :)

I recently installed Windows 7 Home Premium 64-bit on my PC. Now I want to install my copy of Adobe CS4 Master Collection. I am having big problems.

I click the setup.exe file and the installer begins a scan of my computer to check my system profile. Then an error message appears telling me that:

'setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance'

I have tried many fixes but none have worked.
I have tried running the setup.exe file as administrator.
I have tried various compatibility modes but they have made no difference.

I need some new ideas. Can anyone help me out?

Thanks :)

My System SpecsSystem Spec
28 Aug 2010   #2

Windows 7 32bit

it could be you need a 64bit version of the setup, not quite sure though just a thought
My System SpecsSystem Spec
28 Aug 2010   #3

Windows 7 Pro X64 SP1

Installing Adobe Creative Suite 4 Master Collection Windows 7 | Blog

The most useful suggestion is to look at the installer log, which is supposed to be in:

C:\Program Files\Common Files\Adobe\Installers

and named:

Adobe Creative Suite 4 Master Collection 4.0 mm-dd-yyyy.log

I've not faced the problem. I installed Photoshop CS4 (only) from a download purchased directly from Adobe. No trouble under Win7 X64 Home Premium.
My System SpecsSystem Spec

28 Aug 2010   #4
The Howling Wolves

Windows 7 Home Premium 64bit

Adobe - Adobe CS4 Clean Script

You may want to look at this also!
My System SpecsSystem Spec
29 Aug 2010   #5

Windows 7 Pro

One of the things I have found strange about the Adobe CS4 is that I had to copy all the files from the install disk to the hard drive then find the exe file and run as administrator. I don't know if this will help you or not, but it is how I had to do it.

Good luck
My System SpecsSystem Spec
29 Aug 2010   #6

Windows 7 Home Premium
Re:Adobe CS4 setup.exe failure

Thanks for the suggestions guys I will give them a go.
My System SpecsSystem Spec
29 Aug 2010   #7

Win7 HP 64bit

Quote   Quote: Originally Posted by The Howling Wolves View Post
Adobe - Adobe CS4 Clean Script

You may want to look at this also!
If you've had a failure I'd run this as a matter of course. Re-boot and only then re-try.
My System SpecsSystem Spec
29 Aug 2010   #8

Windows 7 Professional (64-bit) / OS X Snow Leopard

I don't know about CS4, but with CS2 you must install in C:\Adobe (or something like that) not in the default programs folders.
My System SpecsSystem Spec

 Adobe CS4 setup.exe failure

Thread Tools

Similar help and support threads
Thread Forum
Failure while setup is in progress - booting from partition
I have a Dell Inspiron laptop that got a virus on it. I tried to fix the virus but was just not able to and every time I turned the computer on it would get an error message and ask if I wanted to start windows normally, once in a while I would get a BSOD and it would reset itself. I don't...
Installation & Setup
Wont start due to setup failure
I am trying to upgrade from Vista Ultimate x86 to Windows 7 Ultimate x86. I get only so far into the installation when the setup reboots nothing happens it just says windows is starting only nothing happens. The four Microsoft dancing flags never appear. I've tried the startup repair tool. It says...
Installation & Setup
Installing Adobe Premiere causes Win7 boot failure
I'm using Win 7 x64 Home Premium, and if I install Adobe Premiere Elements 9 or Adobe Premiere CS5, my computer will fail to boot. It gives this screen: Note: the computer cannot even boot the repair thingy by itself. It needs me to insert the Win 7 disc,...
BSOD Help and Support
BSOD & setup failure
Hi-- I rebuilt my new pc beginning this year and I OCed cpu and gpu a bit. I went to a trip and left my PC running for a week. after I came back, I encountered some BSODs, i thought was the stability issue of OC at the beginning. However, after i reset the BIOS the problem was still there and...
Hardware & Devices
Canon PIXMA iP2000 -setup failure
At first, I used the installation CD (which used to set up the Canon printer with Windows XP). I failed because it is not compatible with my new computer with Windows 7, 64-bit. Then I downloaded an add-on from this page: Canon U.S.A. : Support & Drivers : PIXMA iP2000 I still failed. I went...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:56.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App