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Windows 7: Can not remove Nero 10 registry keys

04 Oct 2010   #11
Greg S

Windows 7 Professional 32-bit (6.1, Build 7600)
 
 

Quote   Quote: Originally Posted by artinusa View Post
Help Please-

Below is a small sample of keys with access denied

HKEY_CLASSES_ROOT\.ape, , Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.ape\Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.bmp, , NeroPhotoSnap.Files9.bmp
HKEY_CLASSES_ROOT\.FLV\Nero.MediaHub.10.flv.1
HKEY_CLASSES_ROOT\.neroserial
HKEY_CLASSES_ROOT\.oga\Nero.MediaHub.10.oga.1
HKEY_CLASSES_ROOT\.ogv\Nero.MediaHub.10.ogv.1
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication.2
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nba.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nbi.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nc_.1


Anyone help me?
I don't know what advice the person on the other forum gave but if you take ownership of .bmp and grant Full Control to Users, it should delete.
Right click .bmp and select Permissions...
Can not remove Nero 10 registry keys-untitled4.jpg


In that Dialog, selct Advanced button > Owner Tab and you'll get this
Can not remove Nero 10 registry keys-untitled2.jpg


Left click your user name to highlight it and place a check in the checkbox, Replace owner on subcontainer and objects > OK


Now you should be back at the initial Permissions Dialog
Can not remove Nero 10 registry keys-untitled4.jpg

In that Dialog, Click to highlight Users and place a check mark under Allow for Full Control > OK

Right click .bmp and select Delete




My System SpecsSystem Spec
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04 Oct 2010   #12
artinusa

Windows 7 64 bit
 
 

Thanks to you all for your inputs. In reply to reinstalling that was the original issue and my deduction that these keys were causing the problems. The Nero 10 program that I try to re-install gets to a certain stage where tthe program asks for a 'reboot pending' after rebooting to comply..at this point it gives several messages generic and often different in nature. Here I found that if I cancel and then search in the 'temps' file I can find the 'msi' installer. I can then run this to do an install.. however this install is not the full one I guess as I can not use the program..but I can uninstall it with revo which I have done several times..without any luck at removing the offending keys. I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.
My System SpecsSystem Spec
04 Oct 2010   #13
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Run autoruns as an administrator and see if you find anything there from Nero.

AutoRuns for Windows
My System SpecsSystem Spec
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04 Oct 2010   #14
Greg S

Windows 7 Professional 32-bit (6.1, Build 7600)
 
 

Quote   Quote: Originally Posted by artinusa View Post
I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.
No doubt it's a permission issue. Even if you are an Admin user, alot of keys/values in the registry you will not be able to modify or delete until you do what I described earlier. You have to take ownership of it and give Full Control to the Users group and it will delete. That's why Revo Uninstaller and the likes can not remove a certain amount of registry left overs from an uninstall. The User or even Admin User does not have permissions by default to do that for certain areas of the Registry.
My System SpecsSystem Spec
07 Oct 2010   #15
artinusa

Windows 7 64 bit
 
 

Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile
My System SpecsSystem Spec
07 Oct 2010   #16
Greg S

Windows 7 Professional 32-bit (6.1, Build 7600)
 
 

Quote   Quote: Originally Posted by artinusa View Post
Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile
Good for you, remember how you did it. It comes in handy for a manual search and destroy of left offers from uninstallations.
My System SpecsSystem Spec
08 Oct 2010   #17
MilesAhead

Windows 7 32 bit
 
 

Generally if there's a "clean tool" or "removal tool" for a software I'll go with that. I've used them in Nero in the past. If that doesn't work, my next option is usually CCleaner to clean out the Registry entries that no longer point to anything. Most of the time that's all you need. Although in your case trying to reinstall can complicate things. That's usually the most trouble is when you try to put it on but can't.

Trouble with installer monitors that compare the registry etc. after you install.. if you leave the program on your system for awhile, then install other software, then go try to use the uninstall script from the monitor, you can get your system quite hosed. Sometimes it's just simpler to uninstall, then run CCleaner if you see leftovers. If you install rarely then the monitor approach may be fine. But I install way too many small utilities to go the diff script route.
My System SpecsSystem Spec
08 Oct 2010   #18
delmoon01

Windows 7 Ultimate x64
 
 

for cleaning registry found reginout quite reputable.... works well for most cases....
My System SpecsSystem Spec
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 Can not remove Nero 10 registry keys




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