New
#1
ticketing software
Hey,
I'm sorry if this is a bit off topic but I was hoping to get some feedbacks on which ticketing software (web-based are ok) out there are easy to use and fairly cost effective. I just started at a small company and we're trying to grow the I.T. department and are looking for a ticketing software to better track the issues that are flowing in. At my previous employment, they were using HP openview but I think that's a bit of an over kill at this place since we don't have a helpdesk department. Right now all calls/issues are mostly sent to us via email and sometimes via phone calls. I'm looking for something that will be easy to use/easy to set up and fairly cost effective and also a web-based program. I'd appreciate any suggestions.
Last edited by jthwang; 19 Nov 2010 at 13:36.