Hi,
The software which was pre-installed on my laptop worked fine the first couple of times I used it, then started to play up sometimes by not opeing up at all. So I went to:
Software & Driver Downloads HP Pavilion dv6-2030sa Entertainment Notebook PC - HP Customer Care (United States - English)
Downloaded the HP MediaSmart Webcam driver/software. Now it opens up fine, but it says that the in-built webcam is not detected?
Any advise?
Thanks
Soes the webcam show up in Device Manager ?? If so, remove it and refresh. You may just to refresh the driver.
I found these instructions:
Considering that you are using the factory shipped software I.E. Quick play / Hp media Smart webcam...
Try the following steps :-
First lets reinstall the webcam driver...
go to device manager > under imaging devices or HID devices you will find the webcam driver > right click and uninstall it.
Reinstall it from the recovery manager > advance options > Hardware driver installation.
you can also download the drivers from
www.hp.com/support
Go to Device manager > click on the + sign beside Universal serial host controllers > right click and uninstall all SB root hubs.
Go to HP.com >> in the search bar type > sp42568
download and install the you cam software. It should resolve the issue.
However if you are using a messenger then try out with yahoo messenger. There are some messengers that do not work. For example : windows live messenger
Hope this helps..
Regards,
Anup
My webcam not functioning, how can i check what problem is it? - FixYa
However, in my device manager I have Universal serial Bus controllers not Universal serial host controllers, I'm assuming that's different?
Removing a USB controller doesn't make sense if the webcam is built in, which I believe it is in your case.
Any help from HP support on this ??
Positive you have the latest driver / software ?? I may have asked that already.
Yes my webcam is in-built. Alot of the solutions I have found on the internet seem to want to remove the usb things like I said in a previous post. Also, this seems to be quite a common problem with HP laptops. I have updated my BIOS, webcam drivers/software etc. with no results.
I think I am going to try and contact HP to try and get a solution, if I get a reply/solution I will post the relevant information I get on here. :)
Still trying to find out why my webcam has stopped working, such as,
Fixing Webcam Problems in Windows 7 - HP Customer Care (United States - English)
But stumbled upon the fact that the webcam when in device manager/Imaging Devices/HP Webcam/Properties/Driver Details, that it has two driver files:
Is that normal? Or could this be causing a conflict?
Quote