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Windows 7: Google Earth not working ?

06 Jan 2011   #1
yousaf465

Windows 7 Ultimate x32bit
 
 
Google Earth not working ?

I only see black screen when I start Google earth. I tried every version from 5.0 to 6.0 beta. This video might explain more

TechSmith | Screencast.com, online video sharing, Google Unable to Login


My System SpecsSystem Spec
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06 Jan 2011   #2
yousaf465

Windows 7 Ultimate x32bit
 
 

Just got the 7-day trial of Google earth Pro and it's working fine. What should I do
My System SpecsSystem Spec
08 Jan 2011   #3
yousaf465

Windows 7 Ultimate x32bit
 
 

bump
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08 Jan 2011   #4
Imperfect1

 
 

The only thing I can suggest if you don't wish to purchase the Google Earth Pro, is to uninstall the original Google Earth software and reinstall it. I had the same problem and apparently had a bad/corrupted download. When I uninstalled/reinstalled everything worked perfectly.

Just as a caution, after you've uninstalled the software, and BEFORE you reinstall it, check your system for any remnants of the old software. You might also do an Advanced Search of your whole system (not just your Index) to see if there's any files or folders from Google Earth, and if so, just delete them from the Advanced Search list.
My System SpecsSystem Spec
08 Jan 2011   #5
yousaf465

Windows 7 Ultimate x32bit
 
 

I did tried that approach, using revo uninstaller and deleting every file, but the issue remains.
My System SpecsSystem Spec
10 Jan 2011   #6
yousaf465

Windows 7 Ultimate x32bit
 
 

bump, my 7-day trail is going to expire in 2 days.
My System SpecsSystem Spec
14 Jan 2011   #7
yousaf465

Windows 7 Ultimate x32bit
 
 

Now, my google earth pro 7day trial has expired and Google earth is not working.
My System SpecsSystem Spec
14 Jan 2011   #8
Imperfect1

 
 

Why don't you try seeking some help from Google tech support? Here are some links for you:

Ask Tech Support Now
Contacting Support - Google Earth Help
Help articles - Google Earth Help
My System SpecsSystem Spec
16 Jan 2011   #9
yousaf465

Windows 7 Ultimate x32bit
 
 

Done, hopefully they reply with a reasonable answer
My System SpecsSystem Spec
17 Jan 2011   #10
Imperfect1

 
 

I'm so glad you contacted Google yousaf. I'm assuming that you did so by email. If they allow you to contact them by telephone you'll get better service in that the tech support people will be able to more fully address your problem(s), so find out if telephone support is possible, and talk to them on the phone if you can.
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 Google Earth not working ?




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