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Windows 7: MS Fax

27 Mar 2011   #1
HammerHead

win 7 X64 Ultimate SP1
 
 
MS Fax

Can anyone help with a MS Fax problem.
can not set up an account, MS Fax can't find the modem. When I try to set up an account and it searchs for the modem it returns "An error occurred, please try later or see your admin".
It has worked fine before. This is the first time I have tried using it for awhile. SP1 may have fubarred it.
The required services are running. The modem is just fine in the device tree. Modem diags work. I have unloaded and reloaded the software via Win programs and features.
It might be a security problem. I have looked in the security policy add in but I don't see anything relating to faxing.
I really hate to buy some third party fax software because I use it so seldom.


My System SpecsSystem Spec
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27 Mar 2011   #2
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by HammerHead View Post
This is the first time I have tried using it for awhile. SP1 may have fubarred it.
Have you tried reinstalling the drivers for the modem? That might help.
My System SpecsSystem Spec
27 Mar 2011   #3
HammerHead

win 7 X64 Ultimate SP1
 
 
Modem

Yep took modem out. Reinstalled. No help there.
My System SpecsSystem Spec
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27 Mar 2011   #4
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by HammerHead View Post
Yep took modem out. Reinstalled. No help there.
Just to be clear does this mean you uninstalled the drivers, then reinstalled them?

I Just want to be clear. Otherwise yeah it could be SP1 related as you said it worked fine before the update?

Thanks
My System SpecsSystem Spec
27 Mar 2011   #5
HammerHead

win 7 X64 Ultimate SP1
 
 
Clear Out

I deleted it out of the device tree. The rescanned for hardware changes. The scan for changes put it back. and I put the latest driver I had back into it. It's an
LSI PCI-SV92PP soft modem. The driver installed is LSI 2.2.98.0 dated 8/13/2009 signed WHQL

I noticed in my printer and devices panel I don't have a fax printer and I wasn't able to add one.
My System SpecsSystem Spec
27 Mar 2011   #6
HammerHead

win 7 X64 Ultimate SP1
 
 
Essential Fax

DL'd and Loaded 30 day free trial of "Essential Fax". It works like a pig a suckin'.

That pretty much points the finger at MS Fax software. I have had trouble with the MS fax software before. I leaning toward spending some bucks to get away from MS.
My System SpecsSystem Spec
27 Mar 2011   #7
oneextraid

Windows 7 SP1 x64
 
 

Might try to uninstall MS Fax and reinstall. Go to Control Panel, Programs, Turn of Windows Features. Fax is located under Print and Document Services.
My System SpecsSystem Spec
27 Mar 2011   #8
HammerHead

win 7 X64 Ultimate SP1
 
 
Keep your shield up

oneextraid:

The first post covers Win programs and features install and uninstall.
My System SpecsSystem Spec
27 Mar 2011   #9
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by HammerHead View Post
That pretty much points the finger at MS Fax software. I have had trouble with the MS fax software before. I leaning toward spending some bucks to get away from MS.
Well that pretty much answers your question, especially since you now have SP1 installed.

Quote   Quote: Originally Posted by HammerHead View Post
DL'd and Loaded 30 day free trial of "Essential Fax". It works like a pig a suckin'.
Never heard that phrase before. Is that good or bad
My System SpecsSystem Spec
27 Mar 2011   #10
HammerHead

win 7 X64 Ultimate SP1
 
 
Farm Boy

Have you ever seen a sow with a litter of small ones at feeding time? They go after it like there is no tomorrow.

My upbringing show through everyonce in a while.
My System SpecsSystem Spec
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 MS Fax




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