DirectX Installation Error

arch435 · 03 Apr 2011

So I recently had my hard drive crash. I sent it in for repair and everything was reset to factory settings. Now none of my games (Batman arkham asylum, Total War Shogun 2, or Left 4 Dead 2) will run. It seems to be an issue with DirectX, and the games need files from DirectX 9 in order to run, I'm running Windows 7 w/ DirectX 11.

I've tried to install the missing files (DirectX Web Installer, and also Microsoft DirectX SDK Feb2010) , but I get the following error:
"An internal system error occurred. Please refer to DXError.log and DirectX.log in your Windows folder to determine the problem."

I can't find the DXError.log (no idea why)

This is the DirectX.log:

Code:

04/03/11 14:32:53: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_24_x64.inf [DefaultInstall]
04/03/11 14:32:53: infinst: Installed file C:\windows\system32\d3dx9_24.dll
04/03/11 14:32:54: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_25_x64.inf [DefaultInstall]
04/03/11 14:32:54: infinst: Installed file C:\windows\system32\d3dx9_25.dll
04/03/11 14:32:54: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_26_x64.inf [DefaultInstall]
04/03/11 14:32:55: infinst: Installed file C:\windows\system32\d3dx9_26.dll
04/03/11 14:32:55: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_27_x64.inf [DefaultInstall]
04/03/11 14:32:55: infinst: Installed file C:\windows\system32\d3dx9_27.dll
04/03/11 14:32:56: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_28_x64.inf [DefaultInstall]
04/03/11 14:32:57: infinst: Installed file C:\windows\system32\d3dx9_28.dll
04/03/11 14:32:57: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_29_x64.inf [DefaultInstall]
04/03/11 14:32:57: infinst: Installed file C:\windows\system32\d3dx9_29.dll
04/03/11 14:32:59: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\XACT_x64.inf [DefaultInstall]
04/03/11 14:32:59: infinst: Target file: 'C:\windows\system32\xactengine2_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
04/03/11 14:32:59: infinst: C:\windows\system32\xactengine2_0.dll have been installed already.
04/03/11 14:32:59: infinst: Target file: 'C:\windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
04/03/11 14:32:59: infinst: C:\windows\system32\x3daudio1_0.dll have been installed already.
04/03/11 14:33:00: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_30_x64.inf [DefaultInstall]
04/03/11 14:33:00: infinst: Installed file C:\windows\system32\d3dx9_30.dll
04/03/11 14:33:30: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\XACT2_1_x64.inf [DefaultInstall]
04/03/11 14:33:30: infinst: Target file: 'C:\windows\system32\xactengine2_1.dll' 
    Target file is Version 9.12.589.0
    Source file is Version 9.12.589.0
04/03/11 14:33:30: infinst: C:\windows\system32\xactengine2_1.dll have been installed already.
04/03/11 14:33:30: infinst: Target file: 'C:\windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
04/03/11 14:33:30: infinst: C:\windows\system32\x3daudio1_0.dll have been installed already.
04/03/11 14:33:31: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\xinput1_1_x64.inf [Install_Driver]
04/03/11 14:33:31: infinst: Target file: 'C:\windows\system32\xinput1_1.dll' 
    Target file is Version 9.12.589.0
    Source file is Version 9.12.589.0
04/03/11 14:33:31: infinst: C:\windows\system32\xinput1_1.dll have been installed already.
04/03/11 14:33:32: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\XACT2_2_x64.inf [DefaultInstall]
04/03/11 14:33:32: infinst: Target file: 'C:\windows\system32\xactengine2_2.dll' 
    Target file is Version 9.13.644.0
    Source file is Version 9.13.644.0
04/03/11 14:33:32: infinst: C:\windows\system32\xactengine2_2.dll have been installed already.
04/03/11 14:33:32: infinst: Target file: 'C:\windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
04/03/11 14:33:32: infinst: C:\windows\system32\x3daudio1_0.dll have been installed already.
04/03/11 14:33:33: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\xinput1_2_x64.inf [Install_Driver]
04/03/11 14:33:33: infinst: Target file: 'C:\windows\system32\xinput1_2.dll' 
    Target file is Version 9.14.701.0
    Source file is Version 9.14.701.0
04/03/11 14:33:33: infinst: C:\windows\system32\xinput1_2.dll have been installed already.
04/03/11 14:33:33: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\XACT2_3_x64.inf [DefaultInstall]
04/03/11 14:33:34: infinst: Target file: 'C:\windows\system32\xactengine2_3.dll' 
    Target file is Version 9.14.701.0
    Source file is Version 9.14.701.0
04/03/11 14:33:34: infinst: C:\windows\system32\xactengine2_3.dll have been installed already.
04/03/11 14:33:34: infinst: Target file: 'C:\windows\system32\x3daudio1_0.dll' 
    Target file is Version 9.11.519.0
    Source file is Version 9.11.519.0
04/03/11 14:33:34: infinst: C:\windows\system32\x3daudio1_0.dll have been installed already.
04/03/11 14:33:34: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_31_x64.inf [DefaultInstall]
04/03/11 14:33:34: infinst: Installed file C:\windows\system32\d3dx9_31.dll
04/03/11 14:33:35: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\XACT2_4_x64.inf [DefaultInstall]
04/03/11 14:33:35: infinst: Target file: 'C:\windows\system32\xactengine2_4.dll' 
    Target file is Version 9.15.779.0
    Source file is Version 9.15.779.0
04/03/11 14:33:35: infinst: C:\windows\system32\xactengine2_4.dll have been installed already.
04/03/11 14:33:35: infinst: Target file: 'C:\windows\system32\x3daudio1_1.dll' 
    Target file is Version 9.15.779.0
    Source file is Version 9.15.779.0
04/03/11 14:33:35: infinst: C:\windows\system32\x3daudio1_1.dll have been installed already.
04/03/11 14:33:36: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx9_32_x64.inf [DefaultInstall]
04/03/11 14:33:36: infinst: Installed file C:\windows\system32\d3dx9_32.dll
04/03/11 14:33:36: infinst: Installing C:\Users\Brandon\AppData\Local\Temp\DX1AB6.tmp\d3dx10_00_x64.inf [DefaultInstall]
04/03/11 14:33:36: infinst: Installed file C:\windows\system32\d3dx10.dll

Any Ideas??

Roderunner · 03 Apr 2011

Hi arch435, I could'nt get an answer to your problem either, so reverted to doing a clean install. I have done many installs and the first thing I do after installing non optional updates is to instal directX, if its successfull I know things will be OK.

arch435 · 05 Apr 2011

Thanks for the reply Roderunner. I'm really trying to avoid a clean install, probably because I've never done one before. So i'm a little apprehensive.

Klaw117 · 06 Apr 2011

I'm not sure if I've had this same exact issue, but I remember a few occasions where I couldn't install older DirectX files because of interference from my Realtek drivers. Could the same thing possibly be happening to you?

arch435 · 06 Apr 2011

Thanks Klaw

I tried updating Realtek drivers, and the install is still failing. Also tried a clean boot running only windows programs, and installation still failed.

How exactly do i do a clean install without the installation cds? My laptop came preloaded with Windows 7.

arch435 · 07 Apr 2011

I can't seem to get DirectX to work properly. Apparently the only solution is a clean install. But how do I do that without the installation cd? Windows 7 came preloaded on my computer.

Klaw117 · 08 Apr 2011

Since no one is helping, I guess I'll step in again.

Don't laptop manufacturers usually give you a bunch of CDs/DVDs with the OS and drivers on them? If not, then maybe try calling the manufacturer or whoever sold the laptop to you.

Just to let you know, I'm not really sure how to deal with this issue. I've never run into it before (my laptop came with the CDs/DVDs I mentioned before).

Roderunner · 08 Apr 2011

arch435 said:

I can't seem to get DirectX to work properly. Apparently the only solution is a clean install. But how do I do that without the installation cd? Windows 7 came preloaded on my computer.

Hi again, sorry to have missed your post, so heres what to do.
Reboot your PC and watch the screen closely, it should show what to press to recover.

sygnus21 · 08 Apr 2011

arch435 said:

Thanks Klaw

I tried updating Realtek drivers, and the install is still failing. Also tried a clean boot running only windows programs, and installation still failed.

How exactly do i do a clean install without the installation cds? My laptop came preloaded with Windows 7.

You can actually do a repair install in which you wouldn't have to reinstall your programs. Here's a tutorial - Repair Install. Note though that you'll need an installation disk.

arch435 · 08 Apr 2011

Thanks all,

Klaw, I didn't get any backup discs when I bought the laptop. Everything was preloaded.

Roderunner, all I can see on the boot screen is an option for SETUP and one for BOOT DEVICE SELECTION MENU. I didn't see anything under either of them that dealt with recovery.

sygnus, I not too worried about loosing my programs as I recently had the hard drive crash, sent in for service to repair the drive and reinstall the OS (which i suspect is the cause of the DirectX not installing correctly). So i want to try the clean install, but again I don't have an installation CD.