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Windows 7: windows 7 + deleting norton

04 Apr 2011   #1
grandmeme

windows 7
 
 
windows 7 + deleting norton

computer is l week old. removed norton and installed avira...at start up a big box appears on desktop advertising ---- HP in corner, install Norton....don't know whether its from hp or norton....cannot unload. appears everytime i open and there's no way to get rid of it.


My System SpecsSystem Spec
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04 Apr 2011   #2
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi! grandmeme, welcome to 7F

Try this: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
You will have to pick what norton product you have.
Click on that link, and download that tool to desktop.
Make sure all other programs are closed, then click on icon, and it should start automatically.
My System SpecsSystem Spec
04 Apr 2011   #3
grandmeme

windows 7
 
 
windows 7 deleting norton

thankyou for such aprompt answer. unfortunately, when i got the comp. i immediately deleted norton to put avira on and so have NO information on them. i tried your approach and was simply confused by the whole mess. any other ideas????
My System SpecsSystem Spec
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04 Apr 2011   #4
SledgeDG

Windows 7 Ultimate x86
 
 

I'm quite certain there are still "traces" left from the original Norton installation (That one locks itself especially deep into the system) So if Anak's approach didn't solve it (that would've been my first choice as well) you could try this

Download | The PC Decrapifier

If that still doesn't help I suggest CCleaner
Rather than the manual approach via MSconfig or digging through the registry

-DG
My System SpecsSystem Spec
04 Apr 2011   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome,

I could not find anything specific on what version of norton has been installed onto your machine, but since your machine was made in November 2010
(See: HP Pavilion Slimline s5704y Desktop PC Product Specifications) Open product Specifications.

You should run this: Download and run the Norton Removal Tool to remove your Norton 2006 product or later version | Norton Support

Since you do not want norton, disregard Step #1, go directly to Step #2.

Let us know how it does!

@Sledge..Thank you for the link to PCDC I had that in the back of my mind, and the suggestions to use Ccleaner are good as well!
My System SpecsSystem Spec
04 Apr 2011   #6
grandmeme

windows 7
 
 

THANYOU you made is easy for my techoretard brain. i appreciate ur help
My System SpecsSystem Spec
04 Apr 2011   #7
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by grandmeme View Post
THANYOU you made is easy for my
Quote:
techoretard
brain. i appreciate ur help
Your welcome, glad you were able to get your problem sorted out!

And do not be so hard on yourself. The only silly question is the one that was not asked!
My System SpecsSystem Spec
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 windows 7 + deleting norton




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