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Windows 7: iTunes taskbar player controls missing

08 Apr 2011   #1

Windows 7 Professional 64 bit
iTunes taskbar player controls missing

Hi, something strange is happening with my iTunes taskbar icon.

Sometimes when i mouse over it will show me player control icons (prev, play, next) but a lot of the time it won't. It seems to be completely at random, irrespective of what's or what song is selected in iTunes.

Does anyone have any idea why this might be?

Cheers :)

My System SpecsSystem Spec
08 Apr 2011   #2
Mike Connor

Several, including Windows 7 x64 Ultimate

Have you downloaded "iTunes helper" or something similar?

Download this;


and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connor
My System SpecsSystem Spec
09 Apr 2011   #3

Windows 7 Professional 64 bit

There's an ituneshelper.exe file in my itunes folder and a whole bunch of .dll files but i didn't download it seperately.

I assume as it's an apple program it's just a normal part of itunes?

I've run the scan and it found one infection for something seemingly unrelated. here's the log:

Malwarebytes' Anti-Malware

Database version: 6317

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

9/04/2011 7:05:39 PM
mbam-log-2011-04-09 (19-05-09).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 491900
Time elapsed: 4 hour(s), 29 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:

Thanks for your help
My System SpecsSystem Spec

09 Apr 2011   #4

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7

Hi and welcome to the forum,
Uninstalling and reinstalling iTunes may solve the problem.
1. Uninstall iTunes
2. Reboot the system
3. Install the latest version

My System SpecsSystem Spec
09 Apr 2011   #5

Windows 7 Professional 64 bit

Just backing up my computer at the moment so i can't but i'll give it a go when that's done and let you know.

It's done it with older versions of itunes as well too though so i'm not sure if it will work. Always worth a try though

My System SpecsSystem Spec

 iTunes taskbar player controls missing

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