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Windows 7: Can't Install any Adobe Updates?!

21 Apr 2011   #1
rsteele

Windows 7 Home Premium x64
 
 
Can't Install any Adobe Updates?!

Hello all, hope everybody is having a good day. I have searched microsoft.com and google, as well as adobe.com and java.com for answers to my problem, but have come up empty handed. I'm willing to bet somebody here can help me though!

I am on a Compaq Presario CQ62, 64 bit Windows 7, Celeron processor. Yeah, it was a walmart special, but it's treated me decent until the past month and a half.

My problem is that every time I try to install any java or Adobe update, it gives me an error and says Error 1606: Could not access network location %APPDATA%\. If I'm not mistaken...a network would mean that this computer was part of a network, but it is not. It is a stand alone PC connected directly to the Internet. I have tried every different combination of methods to download and install them, and the error is always the same. I have changed where I download the file to, I have ran the update files as administrator, I have tried both "run" and "save" options with 2 different browsers.

I'm sure I'm not the only one who has experienced this problem, and hopefully somebody can help me out soon. The updates for java and adobe reader are more than a month and a half behind, and it is beginning to cause problems with web browsing.

If I can provide any more information that would assist in correcting this problem, please let me know.


My System SpecsSystem Spec
.
21 Apr 2011   #2
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

First of all, check that malware is not affecting your system. Download the free version of this;

Malwarebytes

and run a FULL scan after updating the database.

If it finds anything post the log here, and we can move on.

Regards....Mike Connor
My System SpecsSystem Spec
21 Apr 2011   #3
Layback Bear

Windows 10 Pro. 64/ version 1709
 
 

Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.
My System SpecsSystem Spec
.

21 Apr 2011   #4
rsteele

Windows 7 Home Premium x64
 
 

Ok, I will let Malwarebytes give it a scan as well, however I'm fairly sure I'm virus-free. I have had strong protection since I purchased this thing, with Norton Internet Security for 3 months, then immediately after, installed avast and had it until now.

It will probably be a while before the complete scan is finished, this PC wasn't built for much speed lol. I will post any findings I get when I get them.
My System SpecsSystem Spec
21 Apr 2011   #5
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by rsteele View Post
Ok, I will let Malwarebytes give it a scan as well, however I'm fairly sure I'm virus-free. I have had strong protection since I purchased this thing, with Norton Internet Security for 3 months, then immediately after, installed avast and had it until now.

It will probably be a while before the complete scan is finished, this PC wasn't built for much speed lol. I will post any findings I get when I get them.
OK. Take your time. Hopefully you have no malware, but in cases like this I like to make sure first, because otherwise one can waste a great deal of time and effort on various remedies that will never work if malware is causing the problem(s).

Regards....Mike Connor
My System SpecsSystem Spec
21 Apr 2011   #6
rsteele

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.
I will try this as soon as malwarebytes finishes scanning. Computer has trouble multi-tasking. Might not agree with trying to install a program while scanning for viruses. It's already lagging a lot just to type this reply lol.
My System SpecsSystem Spec
21 Apr 2011   #7
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by rsteele View Post
Quote   Quote: Originally Posted by Layback Bear View Post
Your firewall might be blocking you. Does this work for you.
Adobe - Latest Product Updates
Try this.
I will try this as soon as malwarebytes finishes scanning. Computer has trouble multi-tasking. Might not agree with trying to install a program while scanning for viruses. It's already lagging a lot just to type this reply lol.
Please only try one thing at a time. It is entirely possible that your firewall is the problem, but wait until we are certain that malware is not causing it before you make any adjustments.

Regards....Mike Connor
My System SpecsSystem Spec
21 Apr 2011   #8
rsteele

Windows 7 Home Premium x64
 
 

As suspected, my system is clean. Here is a copy of the log:
Quote:
Malwarebytes' Anti-Malware 1.50.1.1100
Malwarebytes

Database version: 6415

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

4/21/2011 5:06:49 PM
mbam-log-2011-04-21 (17-06-49).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 340176
Time elapsed: 44 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
My System SpecsSystem Spec
21 Apr 2011   #9
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Excellent!

OK. What firewall are you using?
My System SpecsSystem Spec
21 Apr 2011   #10
rsteele

Windows 7 Home Premium x64
 
 

Windows Firewall. I have checked the settings as admin and everything checks out. There aren't any rules in place that would block java or adobe.
My System SpecsSystem Spec
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 Can't Install any Adobe Updates?!




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