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Windows 7: Problem in reinstalling superAntispyware

29 Apr 2011   #1
mach04

Windows 7 Home Premium x64, Windows 8 Pro
 
 
Problem in reinstalling superAntispyware

Hi all,

I have a problem with reinstalling Superantispware. I first installed the Pro version on my new laptop and after the trial period ended, I decided to use the free version as I could not see any significant protection from the free version.
After uninstalling the Pro version, I tried to install a free version which I downloaded again from the home page. It will not complete the installation and it keeps on showing this message which I have taken.

There are no folders on C: which belongs to Superantispware at all.

Does anyone know where the problem is that I can not install the program?




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Problem in reinstalling superAntispyware-screenshot002.gif 
My System SpecsSystem Spec
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29 Apr 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I would guess that the old version is not fully uninstalled.
Try to restore it with system restore, then download the new version and follow their links for uninstallation.
My System SpecsSystem Spec
29 Apr 2011   #3
Carolyn

Windows 7 Ultimate 64 bit
 
 

There is a uninstall utility available
How do I uninstall? - SUPERAntiSpyware.com
My System SpecsSystem Spec
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30 Apr 2011   #4
mach04

Windows 7 Home Premium x64, Windows 8 Pro
 
 

I have tried to reinstall the Pro version in order to uninstall it again, but it was not possible to install, received the same error message as I earlier showed. The same happens when installing a free version.
I cleaned the registry and wiped the free spaces for deleted files, again nothing happens when I install the program.

But I can see in the registry folder that there exist under local machine and local user. I have deleted them both manually and it still gives the same error.
My System SpecsSystem Spec
30 Apr 2011   #5
Carolyn

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Carolyn View Post
There is a uninstall utility available
How do I uninstall? - SUPERAntiSpyware.com
The folks at SuperAntiSpyware.com created an uninstaller for a reason. Why not try it?
My System SpecsSystem Spec
30 Apr 2011   #6
mach04

Windows 7 Home Premium x64, Windows 8 Pro
 
 

I did try it, but there is no folder nor any files that can be removed. I even tried to install the program again and tried to remove what it was installed with that software but nothing helps so far.
My System SpecsSystem Spec
30 Apr 2011   #7
Carolyn

Windows 7 Ultimate 64 bit
 
 

The error message said there was a problem starting regsvr32.exe

Try SFC /SCANNOW : Run in Command Prompt at Boot
My System SpecsSystem Spec
30 Apr 2011   #8
mach04

Windows 7 Home Premium x64, Windows 8 Pro
 
 

Thanks a lot Carolyn,
I ran a sfc/scannow and it did found some damaged files and repaired them. Now I have ran the installation file and its updating the definitions.
My System SpecsSystem Spec
30 Apr 2011   #9
Carolyn

Windows 7 Ultimate 64 bit
 
 

You're welcome
My System SpecsSystem Spec
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 Problem in reinstalling superAntispyware




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