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Windows 7: The application was unable to start..

03 May 2011   #11
cluberti

Windows 10 Pro x64
 
 

Cannot display your link.


My System SpecsSystem Spec
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04 May 2011   #12
grodskib

Windows 7 ultimate 64
 
 

The application was unable to start correctly (0xc-0000142) Click oK to terminate the application.
My System SpecsSystem Spec
04 May 2011   #13
grodskib

Windows 7 ultimate 64
 
 

Okay I have attached the PML file (zipped)..sorry about bad link


Attached Files
File Type: zip Logfile.zip (2.28 MB, 33 views)
My System SpecsSystem Spec
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04 May 2011   #14
cluberti

Windows 10 Pro x64
 
 

From this, it looks like the last thing IW.exe is attempting to before it fails is to look up and load an Adobe plugin from C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Capture3D after the .dll C:\Windows\SysWOW64\acaptuser32.dll loads. It finds the registry location, but apparently the load of that particular .dll fails. I'm guessing whatever it was doing with the Adobe Plugin directory causes it (it never attempts to load any files from that location).

Are you sure the installation of the Acrobat 9.0 install is correct on this machine? It could be, but it's where I'd start looking.
My System SpecsSystem Spec
04 May 2011   #15
grodskib

Windows 7 ultimate 64
 
 

Thanks for looking at file..I believe that my installation of adobe 9 is correct but how would I know otherwise? I could delete it and reinstall..There may have been a recent update...
My System SpecsSystem Spec
04 May 2011   #16
cluberti

Windows 10 Pro x64
 
 

Could be - I would uninstall both apps (if possible), make sure they're gone (I think Revo might be a good choice for this), and then reinstall them to see what happens.
My System SpecsSystem Spec
04 May 2011   #17
grodskib

Windows 7 ultimate 64
 
 

Should I try to do a repair installation first for acrobat 9? before a complete reinstallation?
My System SpecsSystem Spec
04 May 2011   #18
cluberti

Windows 10 Pro x64
 
 

That's up to you - it's not going to harm anything if it doesn't work, I wouldn't think.
My System SpecsSystem Spec
04 May 2011   #19
grodskib

Windows 7 ultimate 64
 
 

REinstall did not work..But I am having problems with other things.. microsoft update will not work Code 80072F8F wondering if I have a virus.. I have Norton 360 on this machine..
My System SpecsSystem Spec
06 May 2011   #20
grodskib

Windows 7 ultimate 64
 
 

Okay It has been figuted out.. The time on this computer was off by a year..that disabled the ability to make windows updates and caused havoc with the download..All solved thanks for you efforts!!
My System SpecsSystem Spec
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 The application was unable to start..




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