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Windows 7: Keyboard Fingerprint ID Error

18 May 2011   #1
4G63

Windows 7 Home Premium 64bit
 
 
Keyboard Fingerprint ID Error

Hello, I'll give a little rundown... so I bought a Cherry GmBH Fingerprint Scanner/Smart card Reading keyboard, and the installation CD had a list of Windows versions it works on, and Vista and 7 aren't on there.

I tried installing and running everything from installer to the demo in compatibility mode but nothing works. The keyboard works, but the scanner doesn't.

At the end of an install I acquire the error "error 0xE0000235 UpdateDriverForPlugAndPlayDevices". I updated all my drivers and nothing.

Also, when I run the demo for registering my fingerprint it says "can't open scanner". I'm sure the keyboard isn't defective as it is new and unused.

Oh and please don't recommend that virtual PC thing because I don't want to install that right now. Please, don't be harsh if I posted something incorrectly, I am new here and haven't gotten a chance to read the rules.

Please help! I don't want to have to find out I wasted money for no reason because Microsoft made a "no-no" on their part.


My System SpecsSystem Spec
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03 Dec 2011   #2
4G63

Windows 7 Home Premium 64bit
 
 

I guess there's no answer for this I waited half a year for a reply.
My System SpecsSystem Spec
08 Jul 2012   #3
4G63

Windows 7 Home Premium 64bit
 
 

Been trying to figure it out. Over a year and still nothing.
My System SpecsSystem Spec
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08 Jul 2012   #4
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

have you contacted cherry by phone...

Keyboard Fingerprint ID Error-ch.png

or

E-mail: keyboardsupport@zf.com


My System SpecsSystem Spec
09 Jan 2016   #5
4G63

Windows 7 Home Premium 64bit
 
 
4.5 year update

I've tried contacting and downloading drivers off of questionable websites, after nearly 5 years of trying to figure this out I still can't. It's hard having to type on my computer using the on screen keyboard and my mouse although I have grown very proficient at it.

I'll wait another 5 years for an answer and with any luck it will be solved.
My System SpecsSystem Spec
2 Weeks Ago   #6
4G63

Windows 7 Home Premium 64bit
 
 

Wow waited 7 years (no pun intended) and still can’t get help, site must be slow huh. Maybe I’ll come back in 2020 and see what’s up, it’s hard typing without a keyboard but oh well.
My System SpecsSystem Spec
Reply

 Keyboard Fingerprint ID Error




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