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Windows 7: Cant remove norton

14 Jul 2009   #1
mustangman16

Windows 7 Build 7229 x86
 
 
Cant remove norton

Alright so i used revo-uninstaller to uninstall norton from my computer but apparantly I installed norton twice... some weird ****. So the one norton i uninstalled is gone and if i search for norton in revo-uninstaller and windows uninstaller norton isnt there but its icon is on my taskbar and its running cause i can open it. The only problem is i can't delete its folder in program files because it is running. Is there a way to turn it off or remove it from my computer since my uninstallers arent reconizing it?

-stang


My System SpecsSystem Spec
.
14 Jul 2009   #2
Aheaton

Windows 7 RC Build7100
 
 

You could manually uninstall the program...

First:

Remove the application's program group directory.
Assuming that the program has a shortcut in the start menu, examine the shortcut to get the directory containing the application. (For more recent versions of Windows you can simply right click the item in the Start menu to get its properties.)
The program group is likely to be something like:
C:\Program Files\Some Company\Application.exe
or
C:\Program Files\Some Company\Some Product\Application.exe Next: Registry

Most applications store information in the registry. If you feel confident then you can also attempt to remove this data from the registry.
Note:
  • If you are not confident making changes to the registry then don't.
  • Deleting data from the registry should be regarded as an optimisation, it is not essential.
  • A mistake deleting from the registry can render your machine unusable. So only proceed if you are confident.
Data for an application is typically held in the registry key:
HKEY_LOCAL_MACHINE\ SOFTWARE\ Some Company
or
HKEY_LOCAL_MACHINE\ SOFTWARE\ Some Company\ Some Application Last: Start menu shortcuts

Delete any shortcut folders to the application.

For additional Details on this, I got all of the information for this from this link How to manually uninstall an application

Also, this guy gives a detailed approach to uninstalling a program manually: Uninstall Programs Manually
My System SpecsSystem Spec
14 Jul 2009   #3
mikinho
Microsoft MVP

6x W2K8 R2 (x64), 6x W7 7600 (x64), 2x Gentoo (x64), 1x Ubuntu 9.04 (x64), 1x pfSense (FreeBSD)
 
 

If you do not have any other Norton protects then use the Norton Removal Tool.

It takes quite a long time to run if you have a corrupt SAV installs but it will completely clean your system and is much safer than manually deleting the keys.
My System SpecsSystem Spec
.

14 Jul 2009   #4
Aheaton

Windows 7 RC Build7100
 
 

Quote   Quote: Originally Posted by mikinho View Post
If you do not have any other Norton protects then use the Norton Removal Tool.

It takes quite a long time to run if you have a corrupt SAV installs but it will completely clean your system and is much safer than manually deleting the keys.

Good idea! I wish I thought of that!
My System SpecsSystem Spec
14 Jul 2009   #5
mustangman16

Windows 7 Build 7229 x86
 
 

I did think of it because i knew about it before. and it says i have no norton products on my system and it took forever to load. thanks for the input any other ideas?

-stang
My System SpecsSystem Spec
14 Jul 2009   #6
mikinho
Microsoft MVP

6x W2K8 R2 (x64), 6x W7 7600 (x64), 2x Gentoo (x64), 1x Ubuntu 9.04 (x64), 1x pfSense (FreeBSD)
 
 

Quote   Quote: Originally Posted by mustangman16 View Post
I did think of it because i knew about it before. and it says i have no norton products on my system and it took forever to load. thanks for the input any other ideas?

-stang
Have you checked if any of the Symantec services are still running? If so you can delete them using

sc delete [Service Short Name]
My System SpecsSystem Spec
14 Jul 2009   #7
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

mustangman16, type services.msc in the start search box, click on the gear icon and go into services. Scroll down and look for anything that symantec or Norton. Right click on the line and choose properties ... Stop the service, then click on the dropdown button and choose disable. You should now be able to delete any left overs.
My System SpecsSystem Spec
14 Jul 2009   #8
mikinho
Microsoft MVP

6x W2K8 R2 (x64), 6x W7 7600 (x64), 2x Gentoo (x64), 1x Ubuntu 9.04 (x64), 1x pfSense (FreeBSD)
 
 

One last suggestion but only if you can't find the service that is using the file. Well you could use Process Monitor or handler to find exact what is using the file but if you want something easier just rename the files and after rebooting you should be able to delete the file. It is a nice trick in Windows that you can rename files in use (this is how most auto updaters work) and after rebooting the files won't be found so they will be free to delete.
My System SpecsSystem Spec
14 Jul 2009   #9
7echno7im

Windows 7 7600.16384 x64
 
 

Quote   Quote: Originally Posted by mikinho View Post
If you do not have any other Norton protects then use the Norton Removal Tool.

It takes quite a long time to run if you have a corrupt SAV installs but it will completely clean your system and is much safer than manually deleting the keys.

good link, I know ESSET/NOD32 provides links to all security software removers.

Here is a link to some common ones.

Antivirus Removal Tool | maseko's weblog
My System SpecsSystem Spec
14 Jul 2009   #10
zigzag3143

Win 8 Release candidate 8400
 
 
task man

Quote   Quote: Originally Posted by mustangman16 View Post
I did think of it because i knew about it before. and it says i have no norton products on my system and it took forever to load. thanks for the input any other ideas?

-stang

My task manager look like this

Ken
My System SpecsSystem Spec
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 Cant remove norton




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