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Windows 7: What have I done?

29 May 2011   #1
DG8

windows 7 ultimate 32 bit
 
 
What have I done?

Windows 7 - On Friday (27th) I bought a program called Photo Effects Studio, I filled in all the details to buy this program and clicked download.
Somewhere along the download stage something went wrong and the view went back to photo effect studio main page.

I contacted support and they told me to go to Please press Start > Programs > Photo Effects Studio - The program is not listed there.

The next piece of advice was - Probably it hasn't be installed properly. Please install it again and check "Icon on Desktop" option. - there is no icon on my desktop

They then advised me to do an install - But I now find that the links for free installs do not work, I could go through the process of buying it again (this link is working) but I stopped short of filling in my card number. don't want to buy another copy.

Can anyone give me advice/suggestions etc. to get this program - I have been trying now since Friday and have got nowhere - many thanks in advance.


My System SpecsSystem Spec
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29 May 2011   #2
Tews

64-bit Windows 8.1 Pro
 
 

Get in contact with their support team and request a direct download link for the program ...
My System SpecsSystem Spec
29 May 2011   #3
DG8

windows 7 ultimate 32 bit
 
 

Thanks very much for that advice I will just go and do that.

I have just sent a request for the direct link - thanks.
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29 May 2011   #4
Tews

64-bit Windows 8.1 Pro
 
 

Good luck, and let us know how it comes out!
My System SpecsSystem Spec
29 May 2011   #5
DG8

windows 7 ultimate 32 bit
 
 
Photo Effects Studio

No luck from Photo Effects Studio today - I have received no reply from support, perhaps not manned on a Sunday?
My System SpecsSystem Spec
29 May 2011   #6
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Click on 'downloads' and see if it might be in there

edit .... try downloading the free trial http://www.softpedia.com/get/Multime...s-Studio.shtml then use your purchased key to register it.
My System SpecsSystem Spec
29 May 2011   #7
DG8

windows 7 ultimate 32 bit
 
 

Thanks very much for your reply - unfortunately I missed mentioning in my original statement that I checked the download folder (sorry) - and the program was not there.
My System SpecsSystem Spec
29 May 2011   #8
Stryker94

Windows 7 Ultimate x86
 
 

Try to confirm that the premium product key you purchased for registration is valid or not.. Otherwise i agree with JACEE's solution...
My System SpecsSystem Spec
29 May 2011   #9
DG8

windows 7 ultimate 32 bit
 
 

I have tried your link and added an attachment to show that I get stuck - the link just shows a blank page and at the top the address has a small blue spinning circle - but nothing else happens no matter how long I leave it on that page.


Attached Thumbnails
What have I done?-ams.jpg  
My System SpecsSystem Spec
29 May 2011   #10
jfar

Vista Ult64, Win7600
 
 

Quote   Quote: Originally Posted by DG8 View Post
Windows 7 - On Friday (27th) I bought a program called Photo Effects Studio, I filled in all the details to buy this program and clicked download.
Somewhere along the download stage something went wrong and the view went back to photo effect studio main page.

I contacted support and they told me to go to Please press Start > Programs > Photo Effects Studio - The program is not listed there.

The next piece of advice was - Probably it hasn't be installed properly. Please install it again and check "Icon on Desktop" option. - there is no icon on my desktop

They then advised me to do an install - But I now find that the links for free installs do not work, I could go through the process of buying it again (this link is working) but I stopped short of filling in my card number. don't want to buy another copy.

Can anyone give me advice/suggestions etc. to get this program - I have been trying now since Friday and have got nowhere - many thanks in advance.

Just as a matter of interest,,, if you type in the name of the program. in the search Orb, does it bring anything up ?
My System SpecsSystem Spec
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 What have I done?




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