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Windows 7: Windows Live Install Fails On 7264

16 Jul 2009   #1
bloodhound

Windows 7 RTM
 
 
Windows Live Install Fails On 7264

It's driving me nuts... I can't install Windows Live. The installer keeps rolling everything back after 99% of the process. For the first time it failed it only installed MSN and Mail and the rest was rolled back.
Since then it doesn't download the installation files any more as the old ones are stored somewhere on the disk and it uses them for the installation.
Guess the problem occurs because the installation files are corrupted but how do I force the installer to download the again?
Looked everywhere and can't find the place where the old installation files are stored... Any ideas?

Just in case, the error i'm getting after the roll back is:

'try installing win live programs again. progs were not installed because the installation was cancelled. aborted: 0x80004004'

what the hell?!


My System SpecsSystem Spec
.
16 Jul 2009   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I found this solution on another forum, hope it works for you

Quote:
HERE IS THE SOLUTION:
There are corrupted components affecting the un-installation process of Windows Live programs. What we need to do is to download a tool that will help us in removing the installation files. This is the Windows Installer CleanUp Utility. After which, we'll reinstall the updated version.

Here are the steps:

1. Clear the entries in the Windows Installer database by using the Windows Installer CleanUp Utility:

a. Download and install the Windows Installer CleanUp Utility from this site:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe


b. Start the utility. Click ***** ALL WINDOWS LIVE ENTRIES **** If anything says "Windows Live," click all such entries that the Utility identifies, and then click Remove.

c. Click Exit.

2. Install the Windows Live programs from the Windows Live Installer website. To do this, visit http://download.live.com/
My System SpecsSystem Spec
16 Jul 2009   #3
v0id

Windows 3.11
 
 

Install Windows 7 build 7600
My System SpecsSystem Spec
.

16 Jul 2009   #4
bloodhound

Windows 7 RTM
 
 

thanks but it doesn't work... still get a roll back... :/
My System SpecsSystem Spec
16 Jul 2009   #5
bloodhound

Windows 7 RTM
 
 

Quote   Quote: Originally Posted by Alija View Post
Install Windows 7 build 7600

yeah but it's 64bit... and i'm on 32bit and not planning to switch to 64...
My System SpecsSystem Spec
16 Jul 2009   #6
bloodhound

Windows 7 RTM
 
 

got it working finally... well, sort of... installed everything one by one and everything installed apart from the outlook connector.

ps. if there is a 32bit version of 7600 build let me know please
My System SpecsSystem Spec
16 Jul 2009   #7
zigzag3143

Win 8 Release candidate 8400
 
 
WLM

Quote   Quote: Originally Posted by bloodhound View Post
It's driving me nuts... I can't install Windows Live. The installer keeps rolling everything back after 99% of the process. For the first time it failed it only installed MSN and Mail and the rest was rolled back.
Since then it doesn't download the installation files any more as the old ones are stored somewhere on the disk and it uses them for the installation.
Guess the problem occurs because the installation files are corrupted but how do I force the installer to download the again?
Looked everywhere and can't find the place where the old installation files are stored... Any ideas?

Just in case, the error i'm getting after the roll back is:

'try installing win live programs again. progs were not installed because the installation was cancelled. aborted: 0x80004004'

what the hell?!
Well I may not be able to cure it but I can help you fis it. this is the Microsoft cleanup live stuff http://download.microsoft.com/downlo...bd/msicuu2.exe
hope this helps

Ken
My System SpecsSystem Spec
22 May 2011   #8
niebling

Windows 7 Ultimate x64
 
 
Windows Live Essentials won't install or upgrade

Quote   Quote: Originally Posted by Jacee View Post
I found this solution on another forum, hope it works for you

Quote:
HERE IS THE SOLUTION:
There are corrupted components affecting the un-installation process of Windows Live programs. What we need to do is to download a tool that will help us in removing the installation files. This is the Windows Installer CleanUp Utility. After which, we'll reinstall the updated version.

Here are the steps:

1. Clear the entries in the Windows Installer database by using the Windows Installer CleanUp Utility:

a. Download and install the Windows Installer CleanUp Utility from this site:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe


b. Start the utility. Click ***** ALL WINDOWS LIVE ENTRIES **** If anything says "Windows Live," click all such entries that the Utility identifies, and then click Remove.

c. Click Exit.

2. Install the Windows Live programs from the Windows Live Installer website. To do this, visit http://download.live.com/
This is a good start and may work. I had a great deal of difficulty overcoming this problem and these are the exact steps I took some of which are similar to those mentioned previously in this thread:

I was unable to successfully update Windows Live Messenger via IE setup
when prompted to update.
Message: "Windows Messenger will not connect must
update to latest version"...

Installation was initiate but was rolled back and gave a 0x80004004 error which was non-specific.
This appears to be a common problem for many people.

This installation did not complete successfully and I had much trouble in figuring
out why.

Solution:

Download the Microsoft Installer Cleanup Uninstall Utility and install it.
See the link in this thread.
Download the Windows Live Essentials installer program and save it to a known location.
DON'T RUN IT until completing the following steps:

1) Run msconfig.exe from Start > Run > type msconfig.exe into search box. Run it as
administrator.
2) Select "Diagnostic Startup" starting only basic windows services. Make sure
all startup programs are unchecked under the Startup Tab.
3) Apply, OK, and reboot and login.
4) Navigate to C:\Program Files(x86). Delete all files under the directory Windowns Live.
Remove the directory.
5) Navigate to Common Files\Microsoft Shared and delete all the files in the
Windows Live directory. Remove the directory.
6) Navigate to C:\Program Files and c:\Program Files\Common Files and delete all
the files in the Windows Live directories. Remove the directories.
7) Run msicuu.exe, Select all references to Windows Live and anything else that
you might want to uninstall completely that is still has remnants on your system.
8) Clean the registry using a registry cleaner such as Registry Mechanic or Advanced System Care (clean registry).
<This step may be optional, but I did it...>

If any files do not delete then any services that are using them must be stopped (this should not be a problem,
because the only services running are basic Windows Services... the Startup items
have been disabled. Make sure that all AV programs, firewall defense programs, Ad-aware program etc.
are disabled/turned off temporarily.

9) Run msconfig.exe and select Normal Boot. Reboot, Login, and make sure that AV programs are temporarily turned off.
10) Now you can run the Windows Live Installer, selecting the desired components and it should complete without issues.

This routine worked for me and did not require that I take the instructions offered by Microsoft which were to restore
my system and rerun the installer. If the msicuu.exe is run then this might work right off, but I wanted
to make sure that all traces of Windows Live were removed from my system before reinstalling...

The original installation failed because all traces of the previous Windows Live Platform could not be unistalled during
the installation routine. I had to uninstall these traces manually using the routine described in Steps 1-10 above.

Good Luck.

Ken Niebling
My System SpecsSystem Spec
22 May 2011   #9
niebling

Windows 7 Ultimate x64
 
 
Problem installing Windows Live Essentials 0x80004004

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by bloodhound View Post
It's driving me nuts... I can't install Windows Live. The installer keeps rolling everything back after 99% of the process. For the first time it failed it only installed MSN and Mail and the rest was rolled back.
Since then it doesn't download the installation files any more as the old ones are stored somewhere on the disk and it uses them for the installation.
Guess the problem occurs because the installation files are corrupted but how do I force the installer to download the again?
Looked everywhere and can't find the place where the old installation files are stored... Any ideas?

Just in case, the error i'm getting after the roll back is:

'try installing win live programs again. progs were not installed because the installation was cancelled. aborted: 0x80004004'

what the hell?!
Well I may not be able to cure it but I can help you fis it. this is the Microsoft cleanup live stuff http://download.microsoft.com/downlo...bd/msicuu2.exe
hope this helps

Ken
Yes. This should work... Here are the exact steps that I took to remove all traces of Windows Live Essentials programs and registry keys and potential software conflicts that would prevent installation:

I was unable to successfully update Windows Live Messenger via IE setup
when prompted to update.
Message: "Windows Messenger will not connect must
update to latest version"...

Installation was initiate but was rolled back and gave a 0x80004004 error which was non-specific.
This appears to be a common problem for many people.

This installation did not complete successfully and I had much trouble in figuring
out why.

Solution:

Download the Microsoft Installer Cleanup Uninstall Utility and install it.
Download the Windows Live Essentials installer program and save it to a known location.
DON'T RUN IT until completing the following steps:

1) Run msconfig.exe from Start > Run > type msconfig.exe into search box. Run it as
administrator.
2) Select "Diagnostic Startup" starting only basic windows services. Make sure
all startup programs are unchecked under the Startup Tab.
3) Apply, OK, and reboot and login.
4) Navigate to C:\Program Files(x86). Delete all files under the directory Windowns Live.
Remove the directory.
5) Navigate to Common Files\Microsoft Shared and delete all the files in the
Windows Live directory. Remove the directory.
6) Navigate to C:\Program Files and c:\Program Files\Common Files and delete all
the files in the Windows Live directories. Remove the directories.
7) Run msicuu.exe, Select all references to Windows Live and anything else that
you might want to uninstall completely that is still has remnants on your system.
8) Clean the registry using a registry cleaner such as Registry Mechanic or Advanced System Care (clean registry).
<This step may be optional, but I did it...>

If any files do not delete then any services that are using them must be stopped (this should not be a problem,
because the only services running are basic Windows Services... the Startup items
have been disabled. Make sure that all AV programs, firewall defense programs, Ad-aware program etc.
are disabled/turned off temporarily.

9) Run msconfig.exe and select Normal Boot. Reboot, Login, and make sure that AV programs are temporarily turned off.
10) Now you can run the Windows Live Installer, selecting the desired components and it should complete without issues.

This routine worked for me and did not require that I take the instructions offered by Microsoft which were to restore
my system and rerun the installer. If the msicuu.exe is run then this might work right off, but I wanted
to make sure that all traces of Windows Live were removed from my system before reinstalling...

The original installation failed because all traces of the previous Windows Live Platform could not be unistalled during
the installation routine. I had to uninstall these traces manually using the routine described in Steps 1-10 above.

Good Luck.

Ken Niebling
My System SpecsSystem Spec
Reply

 Windows Live Install Fails On 7264




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