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Printer Software Repeatedly Corrupted; Help!
Hi;
Windows 7 64
Working for a gentleman who bought a Sony laptop from Costco about a year ago. This 'issue' has been going on for quite some time (6 months or so). I am not sure what goes on with 'daily' use of the computer as I work/help sporadically. The gentleman is older and does not understand how discriminating one must be when surfing online; he has done his fair share of 'clicking' whatever pops up. I mention this because something is interfering with software...
The problem: We download the drivers for HP Officjet Pro L7650 All In One. We choose the download with the whole nine yards so that we can scan, fax, print, etc. We are wireless. The download is quick and easy. The printer works just fine. A few days or maybe a week later... we choose 'print' and get a message: 'Windows applications does not recognize the printer...".
Costco offers a 'concierge' line... you can call and trouble shoot. They have had me on the phone with HP... I am confident that I am 'cleaning' the computer and not installing the same drivers and software on top of the old ones. The 'concierge' says that the software is being corrupted... by 'something'. One fellow said that Windows 7 has this issue when the updates are installed... however, it's happening all the time.
It is nigh impossible to know what was done prior to printer going off line when I am not the user... any thoughts???
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