"iTunes Has Stopped Working."? (Fault Module: ntdll.dll)


  1. Posts : 1
    Windows 7 Starter
       #1

    "iTunes Has Stopped Working."? (Fault Module: ntdll.dll)


    It used to work perfectly, but kept giving me that message every time I attempted to open it. I tried uninstalling and reinstalling everything related to iTunes, but finally resorted to downloading the new version of iTunes, and seeing if that would work. Well of course, it didn't work, so I tried using Repair in the control panel, and repaired QuickTime to play it safe. QuickTime continues to work perfectly, but iTunes has yet to open. It does give me the details though -

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.4.1.10
    Application Timestamp: 4e4e1904
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16695
    Fault Module Timestamp: 4cc7ab44
    Exception Code: c0000005
    Exception Offset: 00055bf5
    OS Version: 6.1.7600.2.0.0.768.11
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


    How do I fix 'ntdll.dll'? It's not infected or anything.
    I've already asked on the Apple forums, with no luck. I really need help with this.
      My Computer


  2. Posts : 5,642
    Windows 10 Pro (x64)
       #2

    Its not ntdll.dll itself, it was ever iTunes is calling though ntdll.dll. Would need a deeper analysis to determine what.
      My Computer


 

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