Quicken and Windows 7-64bit- Printing Checks

Headscratcher:
I read your post regarding the 990C and it not showing up under devices. I've had success printing in Quicken once I installed the 990C. However, my experience is just the opposite of yours - under Devices and Printers the only printer listed is the 990C and is my "default" printer. Yet whenever I choose printer the 6200 shows up in the list of choices. Also, when I select "show hidden devices" under device manager the 6200 is listed.

Since the 990C is actually a phantom printer I think you need to see it show up under Devices and Printers. My thinking is that since it didn't show up there the first time it didn't install correctly. I would try reinstalling it again to see if it is listed as a printer and don't be concerned if your actual printer doesn't appear.

As for who's responsible for the problem - HP or Quicken- I tend to believe it's Quicken since everyone on this forum (myself included) hasn't reported any problems printing in any other program.

Thanks for the suggestion. I'll try the 990C driver again.

In the meantime, I'm trying to isolate the problem.

I connected my Hp Deskjet D4260 printer to a 32 bit XP machine, loaded Quicken 2001, and was able to print reports fine. So my printer is OK.

I connected the printer to 32 bit Windows 7 Ultimate on a laptop, loaded Quicken 2001, and again, was able to print reports.

So it looks like there is a 64 bit problem on my Windows 7 Home Premium 64 bit machine.

Burger,

Good luck with HP and/or Quicken. I have a J3680 and tried all the fixes sent to me by HP and Quicken to no avail. I have more "dummy" drivers on my list than you can shake a stick at. Someone really dropped the ball on this one. My HP printer was less than six months old when I got a new HP computer with Windows 7. Quicken ended up stepping to the plate and helped me by giving me a good deal on Quicken 2010. All's well now. I would suggest you continue to work with Quicken. Try everything they send you and maybe they will come through in the end.

What happened to me is that HP wrote me off as having a non compatible program. Quicken worked with me almost two weeks sending patches, tests and what have you. I must have had 15 drivers listed that I had tried between HP and Quicken. Finally Quicken gave me a phone contact session and downloade 2010 to my machine. All is well now. They all could have saved me a lot of time if they both would have admitted that they could not help me and I had to buy Quicken 2010. I guess some of the people that have had good responses by using the alternate drivers probably have a different printer than I. I have the HP J3680 All in one.

The best article I've seen on the subject is at:

How to Share a Network Printer between Computers Running 32-bit & 64-bit Windows

To quote from there:

"By default, when you install a printer, only the drivers for the version of Windows you are using are installed on the computer. So even if the installer contains the 64 bit drivers, these will only be installed by default if you are installing them on a 64 bit computer.



But in the situation of a printer that is shared over a network, the computer that the printer is directly connected to, supplies the drivers to any other computer that tries to print through that printer. Thus it needs to have both the 32 bit and the 64 bit drivers installed if both types of systems are running on your network."


It may be necessary to read the above statement several times in order to comprehend the concept.



I get the feeling that the old versions of Quicken do not interface correctly with the 64 bit printer driver.

[QUOTE=Jgraycpa1;544262]The solution proposed by jhollywd really works! Thank you. Thank you. Thank you. This was a really irritating glitch.

The instructions provided by jhollywd (but with additional detail) are as follows:

1) Add HP Deskjet 990c printer on LPT1 - Go to "Start", then "Devices and Printers" then Add a printer. Click on "Add a local printer" and select to use existing port LPT1. Click Next. Select HP in the left column. Select the HP Deskjet 990c. If you don't see it at first, continue to scroll down. Hp "Deskjet" printers are further down. Ignore the "HP Printers" listed at the beginning.

2) Name the new printer "Quicken HP Deskjet 990c" or whatever else you want to in order to identify it as the one you will use in quicken.

3) Once added, right click the new printer and open "Printer Properties". This is not the same as "Properties". Choose "Printer Properties".

4) Click on the "Ports" Tab. Change the printer port checkbox to that of the HP printer you actually want to print on. Scroll down if you don't see it at first.

5) Open Quicken and set your Quicken printer preference to the "QUicken HP 990c" and voila you will be able to print.

Note that the new Quicken Printer that you set up will not be visable in the printers list after you close the Devices and Printers window, but Quicken will continue to print to the actual HP printer.

Again, thanks go out to jhollywd.

jhollywd said:

Here's the Deskjet 990c link. I'm surprised it's not on your HP list.

Product search results

Thank you!! This worked for me! My husband purchased a new computer with Windows 7. He has Quicken 2003 on it and he could not print anything from Quicken. I added the 990c and followed the directions above and it worked. He can now print from Quicken. Thanks again.

Remember that any day the Quicken 2007 will not download online banking information to force people to Quicken 2010. Consequently, I switched to Quicken 2009 with pretty much no problem in printing in Windows 7. It did have a glitch with crashing if I entered a duplicate check number. All I had to do was disable the duplicate check number notice and all was fine... However, upon discovering that Intuit has known of this issue for sometime, it made me wonder what the heck do they fix in the updates they "force"?

Is it me, or Windows 7 ???

I can no longer get the "Devices and Printers" control panel to show up. All I get is the "loading" cursor circle, and a blank window.

Any suggestions? I tried rebooting.

OK!
My Microsoft Windows guru always told me that if a window doesn't complete its load, it is usually waiting for something. So, I figured that's what was happening in my case.

An Internet search revealed a few suggestions, like turning on the Bluetooth service. That worked for some people. You can find a long, long list of services by typing in "services" in the "search programs and files" after clicking the start menu button. The bluetooth solution didn't work for me, and I wasn't looking forward to going through the many, many other services that might be affected. A System Restore didn't solve the problem either.

I thought that there was a good possibility there was still a printer driver problem screwing things up. But, how could I delete a printer from the "Device and Printers Control Panel" if that panel never showed up as loaded?

One suggestion was to load an application, like a word processor and go to "PRINT". Then right-click on the printer you want to delete in the "Select printer" portion of the 'pre-print window". This is the window that appears before the final "Print" button is clicked.

However, I found that this pre-print window (and its functions) differs with the program application used. So, an application like FireFox, does not offer the option to delete a printer, but an application like Windows Live Mail, does.

Using Windows Live mail, I deleted the superfluous printers. I also went to the Network control panel and made sure the bad printers were not being shared.

It was about this time that an Internet search made me aware of the fact that some of the Windows 7 versions do not have Printer Management software included. This is the case with "Home Premium". The "Ultimate" version of Windows 7 does come with "Printer Management" (Type "Printer Management" in the START window to see if your version has it).

Anyway, I still wasn't done. I went into "Safe Mode" (F8) on Restart. Clicking on "Device and Printers Control Panel" icon, the control panel popped up immediately! Two icons showed that they were having problems. Right-clicking on each revealed a troubleshooting menu option. I ran through them, and they fixed themselves.

I restarted Windows, clicked on the "Device and Printers Control Panel" and it came up fine.

Hope this helps someone.

Headscratcher