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#21
Printing with Quicken 2008 Deluxe in Windows 7 64 bit
I just upgraded to a Windows 7 64bit and also encountered a problem printing with Quicken. Unlike many of you I had no problem installing quicken but I didn't use a CD I used a downloaded exe file.
And even though you are logged in as the account administrator you still need to right click the setup exe file and select "run as administrator" and the installation will begin. Installing it without this step may cause some files not to install properly. Be sure to accept any updates from Quicken during installation.
My HP 6210 all in one printer is not really compatible with 64bit and HP doesn't provide any drivers for it but it works fine in all Office 7 apps. As expected the problem came when I tried to print in Quicken.
At first all of my print jobs got stuck in the print que and I couldn't cancel them. Once I was able to clear the print que I just kept playing with printing in Quicken until I stumbled upon the following work around:
In the printer setup for checks ( I use voucher checks with just 1 check and two memos)
- select continuous
- bypass driver
- NO print preview ( an option with my HP printer)
- make certain print spooler is set to automatic (under administrative services)
The first check I tried to print hesitated as though the printer locked up and didn't show up in the print que. So I decided to reprint the check and the moment the print check dialogue box opened it released the printer and all of my checks printed perfectly.
So if the steps listed above don't work try reopening the print dialogue and it should be fine.
It's definitely an extra step but it works. Ironically, I have no problem printing in Quickbooks and it's the same development team.
As for restoring Quicken files, the easiest way is to select restore backup file, select browse and find the backup file from "my docs" and it should work. Quicken does not like backup files on flash drives or cd's even though they offer it as an option. It works best when your file resides on your local hard drive.
Hope this helps. If not, clear your calendar for the day, get a good book and call Quicken support.