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MS Agents - issue with character showing
I am using the MS agent as part of instructional tutorials that I am creating and have an issue with the MS agent showing in the presentation.
Naturally, XP and Vista have no issues with the character, but users with Windows 7 are having some degree of issues.
I have 3 Windows 7 computers that I use for testing. All have the correct hotfix installed.
2 out of the 3 have no issues with the character- the character shows, moves, speaks, shows text within the text bubbles. It is the third Windows 7 computer that I have issues with- the computer does not show the character, but the sound/voice play correctly, text appears within the text bubbles as it should and the character "moves" to a new location as it should (I don't see this actually happening, but the text bubbles appear where the character has been moved to).
I was not sure where this thread should actually be posted, but software was my best guess.
Does anyone have any suggestions of my issue - getting character to appear?
Thanks in advance for any help.