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Windows 7: Acronis True Image 2011 application Hang at start up each time

31 Dec 2011   #1

Windows 7 Professionel x64
Acronis True Image 2011 application Hang at start up each time

Hi all,

first, my original post was there : True Image 2011 application Hang at start up each time | Knowledge Base

But if I post a new thread here, it's because a have something new, because I got a problem with Acronis and Ghost 15 as well.

Well, when I click to launch the TI, the application hang and I got the message in the event observer:

Nom de l’application défaillante TrueImage.exe, version :, horodatage : 0x4e7b678b
Nom du module défaillant : MSVCR80.dll, version : 8.0.50727.4940, horodatage : 0x4ca2b271
Code d’exception : 0x40000015
Décalage d’erreur : 0x000046b4
ID du processus défaillant : 0x1610
Heure de début de l’application défaillante : 0x01ccc7d6f3c88411
Chemin d’accès de l’application défaillante : D:\Programmes\Acronis\TrueImageHome\TrueImage.exe
Chemin d’accès du module défaillant: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc\MSVCR 80.dll
ID de rapport : 32b40756-33ca-11e1-b163-001fbc095698

And with Norton Ghost 15, the application responds well, i am able to make image without any problem except i got this message error when i want include a file or subfolder other that c:

-Info 6C8F1C25: Cannot add protection.
--Cannot retrieve list of drives.

it's like that Acronis True Image hang and the Norton Ghost seem don't like my other drives except C:

Finaly, here is my current setup system:

i7 950 (stock)
12 GB (2x6) Mushkin Ridgeback 6-6-6
EVGA E770 classified3
SATA 0 : SSD - CRUCIAL M4 128 <--- OS : Window 7/64 bits with Acronis 2011 (build 6942) c:\
SATA 1 : empty
SATA 2: HDD - Samsumg f3 1 TB RAID0 array with three partitions ---> d:\ e:\ and f:\
SATA 3: HDD - Samsumg f3 1 TB RAID0 array ...
SATA 4: HDD - Samsumg f4 2 TB g:\<----- bkp manual collectors
SATA 5: empty
SATA 4: LG Bluray drive
SATA3 0 : empty
SATA3 1 : empty

i attached a file for you

Anyone have idea of this kind of problem ?

I know, it's the nature of the new technologie, i catch a complexe issue. Thank you to support with me.

sorry for my english

Attached Thumbnails
Acronis True Image 2011 application Hang at start up each time-drive_info2.png  
My System SpecsSystem Spec
31 Dec 2011   #2


I've had problems with Acronis TrueImage on some computers, notably Acers, but a few others too.

Making it work depended upon the system BIOS having the floppy drive (even though there probably isn't one) activated as TrueImage emulates it being present.

When you mapped your CD Drive as Z:\ did you remember to alter the registry paths too?
My System SpecsSystem Spec
31 Dec 2011   #3

Windows 7 Professionel x64

hi Qdos,

I checked the registry, all seem ok with MountedDrive.

But i just found something very interesting ? i did know before and don't know really it's the real problem.

Acronis TI 2011 home don't support dynamic drive and GUID partition table (GTP). Seem like a have to install pack extention (+30$).

Acronis True Image Home Does Not Support Dynamic Disks or Disks with GUID Partition Tables (GPT) | Knowledge Base

My D:\ drive mounted in raid0 and my G:\ drive are a dynamique drive et GPT

So, i have two options here. Hard way and short way but risky...

1- Backup stuff and convert to MBR disk and never use dynamic drive and GPT again
2- buy the pack extention and take the risk that don't work

i thinking


Attached Thumbnails
Acronis True Image 2011 application Hang at start up each time-drive_info3.png  
My System SpecsSystem Spec

31 Dec 2011   #4


Quoi! Alors... c'est degoutant...

Good luck with the extra pack, it seems like a rip off to me though...

Perhaps you can find that 'plug in' somewhere other than on Acronis own website...

Bonne année...
My System SpecsSystem Spec
31 Dec 2011   #5

Windows 7 Professionel x64

Hi Qdos,

Bonne année,

I found that Norton Ghost 15 support GPT and Dynamic Disks.... but i reported that Ghost wasn't able to grab file or subfolder except my C:\

So, i thinking that extention pack from Acronis won't work at all

Anyway, i made an mistake to choose GPT, MBR disk is enough for my need.


My System SpecsSystem Spec

 Acronis True Image 2011 application Hang at start up each time

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