Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.
Hi Brickwall and welcome
Not itunes. Both dmps were the same. Both suggest is was norton, not itunes. the file that probalby caused it was SYMEFA64.SYS. Norton is sometimes problematic.
I would
Dump Norton
run a system file chect to verity and repair your system files
to run type cmd in search>right click and run as admin>SFC /SCANNOW
Hope this helps
Kenn J+
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\120609-9032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Sun Dec 6 23:14:50.244 2009 (GMT-5)
System Uptime: 0 days 5:26:48.676
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff8a019a00000, 1, fffff880010b5b04, 2}
Unable to load image \SystemRoot\system32\drivers\N360x64\0305020.00B\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
Could not read faulting driver name
Probably caused by : SYMEFA64.SYS ( SYMEFA64+33b04 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a019a00000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880010b5b04, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
Debugging Details:
------------------
Could not read faulting driver name
OVERLAPPED_MODULE: Address regions for 'ENG64' and 'ENG64.SYS' overlap
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caf0e0
fffff8a019a00000
FAULTING_IP:
SYMEFA64+33b04
fffff880`010b5b04 480fc35108 movnti qword ptr [rcx+8],rdx
MM_INTERNAL_CODE: 2
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: System
CURRENT_IRQL: 0
TRAP_FRAME: fffff880031a1170 -- (.trap 0xfffff880031a1170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a0199d8078 rbx=0000000000000000 rcx=fffff8a0199ffff8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010b5b04 rsp=fffff880031a1308 rbp=0000000000000000
r8=0000000000000008 r9=03fffffffffff52c r10=000a480128070200
r11=00000000ffffffca r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
SYMEFA64+0x33b04:
fffff880`010b5b04 480fc35108 movnti qword ptr [rcx+8],rdx ds:1fc0:fffff8a0`19a00000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002af6bc2 to fffff80002a78f00
STACK_TEXT:
fffff880`031a1008 fffff800`02af6bc2 : 00000000`00000050 fffff8a0`19a00000 00000000`00000001 fffff880`031a1170 : nt!KeBugCheckEx
fffff880`031a1010 fffff800`02a76fee : 00000000`00000001 fffff8a0`012fd007 fffff8a0`0a78e000 fffff8a0`03712458 : nt! ?? ::FNODOBFM::`string'+0x40f90
fffff880`031a1170 fffff880`010b5b04 : fffff880`010898d2 fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 : nt!KiPageFault+0x16e
fffff880`031a1308 fffff880`010898d2 : fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 : SYMEFA64+0x33b04
fffff880`031a1310 fffff8a0`00002a08 : fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 : SYMEFA64+0x78d2
fffff880`031a1318 fffff8a0`012fd007 : 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 : 0xfffff8a0`00002a08
fffff880`031a1320 00000000`00000001 : 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 00000066`00000066 : 0xfffff8a0`012fd007
fffff880`031a1328 00000000`ffffcb60 : fffff8a0`012fd007 00000000`00000065 00000066`00000066 00680000`00660002 : 0x1
fffff880`031a1330 fffff8a0`012fd007 : 00000000`00000065 00000066`00000066 00680000`00660002 00000000`00000072 : 0xffffcb60
fffff880`031a1338 00000000`00000065 : 00000066`00000066 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 : 0xfffff8a0`012fd007
fffff880`031a1340 00000066`00000066 : 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 : 0x65
fffff880`031a1348 00680000`00660002 : 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 00000000`00000000 : 0x66`00000066
fffff880`031a1350 00000000`00000072 : fffff8a0`0fc75018 00000000`00000066 00000000`00000000 00000000`0000004d : 0x680000`00660002
fffff880`031a1358 fffff8a0`0fc75018 : 00000000`00000066 00000000`00000000 00000000`0000004d fffff8a0`199d8008 : 0x72
fffff880`031a1360 00000000`00000066 : 00000000`00000000 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 : 0xfffff8a0`0fc75018
fffff880`031a1368 00000000`00000000 : 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 fffff880`0108ce56 : 0x66
STACK_COMMAND: kb
FOLLOWUP_IP:
SYMEFA64+33b04
fffff880`010b5b04 480fc35108 movnti qword ptr [rcx+8],rdx
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: SYMEFA64+33b04
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: SYMEFA64
IMAGE_NAME: SYMEFA64.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 4a414ea7
FAILURE_BUCKET_ID: X64_0x50_SYMEFA64+33b04
BUCKET_ID: X64_0x50_SYMEFA64+33b04
Followup: MachineOwner
---------