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Windows 7: iTunes 9 Released!

23 Jan 2010   #71


Quote   Quote: Originally Posted by bigskylaw View Post

I have an HP Quad Core with Win764 installed. I have iTunes9 installed. I used it without incident until Christmas Morning when my daughter plugged in her new iPod Touch. My computer blue screened.

At first, these blue screens were related to iTunes, but the progressively became more prevalent until the machine became so unstable it was basically unusable.

It seemed as though it was related to the graphics card, and I made sure my drivers are current.

After a few hours on tech support with HP, they asked me to go back to a restore point. I did, and things were fine.

In fact, I did them one better and did a complete reinstall of Windows 7. The machine worked perfectly for days. I downloaded and installed iTunes 9, and all was well. It seemed to work fine without trying any synching. All drivers are current per Nvidia.

Then, cautiously, I hooked up my iPod Touch (which had always worked fine) to the machine and as soon as it started synching, bam!, blue screen of death. I have uploaded the dump file.

Anything? Any help would be appreciated.
After installing Itunes without incident the issue you are describing is the that the apple mobile device driver/services is not installed.
This is a known issue and I suggest that you un-install/remove all things apple including quicktime and install the latest version of Itunes as administartor and re-synch.
After looking at your system specs I going to assume that you are using WIndows7 64 bit?
If this is correct than download Itunes V9.02 for windows 7 64 bit and use administrator rights when installing.

My System SpecsSystem Spec
24 Jan 2010   #72

Windows 7

First, thank you for responding.

Yes, it is a 64 bit system.

When you say install with administrative rights, since I only have one user account, and it has administrator privileges, should I right click on the install file and choose "run as administrator?" Would my failure to do so otherwise result in my problem? Because other than that it sounds like you are simply suggesting I remove and reinstall iTunes?
My System SpecsSystem Spec
24 Jan 2010   #73

Windows 7

Hi again,

I did what you suggested. It blue screened again on the first synch. Dang.
My System SpecsSystem Spec

24 Jan 2010   #74

Windows 7

My System SpecsSystem Spec
24 Jan 2010   #75

Windows 7 Ultimate Signature Edition

i've always found itunes troublesome on windows based computers, i'm kinda glad to see im not the only one.
My System SpecsSystem Spec
03 Aug 2010   #76

Windows 7 Home Premium (64-bit)

Hey guys.

So I have a related problem. I just bought a brand new Dell XPS Studio 16 notebook. It has been working tremendously with no problems since I got it. I have Windows 7 Home Premium 64-bit, an i5 processor and 4GB of RAM. I installed iTunes 9 and transfered over my library no problem. But so far in the past month or so my computer has Blue Screened twice! Both incidents occurred when I had iTunes open and was playing music in my room. First the music freezes and repeatedly makes a lot of noise while the computer is frozen, then it proceeds to the Blue Screen. Can anyone help? If I zip and upload the minidump file can someone find out what is going on? I'm positive iTunes is the culprit. I hate the new iTunes 9
My System SpecsSystem Spec

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