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Windows 7: Software Installation Problem

05 Sep 2012   #1

Windows 7 Ultimate x64
Software Installation Problem

Am unable to re-install AutoCAD Civil 3D 2012 in my computer after a virus attack. This is an extract of the installation log file; Please help.

2012/9/5:10:09:25 Admin ADMIN-PC === Setup started on ADMIN-PC by Admin ===
2012/9/5:10:09:25 Admin ADMIN-PC Launch
2012/9/5:10:09:36 Admin ADMIN-PC === Setup ended ===

2012/9/5:10:09:25 Admin ADMIN-PC === Setup started on ADMIN-PC by Admin ===
2012/9/5:10:09:25 Admin ADMIN-PC Launch
2012/9/5:10:09:33 Admin ADMIN-PC PageOpen LaunchDialog
2012/9/5:10:12:33 Admin ADMIN-PC PageOpen LicenseDialog
2012/9/5:10:13:23 Admin ADMIN-PC PageOpen ProductInfoDialog
2012/9/5:10:13:40 Admin ADMIN-PC PageOpen ProductSelectionDialog2
2012/9/5:10:13:44 Admin ADMIN-PC PageOpen FullProgressDialog
2012/9/5:10:13:44 Admin ADMIN-PC Installing DirectX Runtime: C:\Users\Admin\Desktop\autodesk

\AutoCAD_Civil3D_2012_English_Win_64bit\3rdParty\DirectX\DXSETUP.exe /silent
2012/9/5:10:14:15 Admin ADMIN-PC

Install DirectX Runtime Succeeded
2012/9/5:10:14:15 Admin ADMIN-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Users\Admin

\Desktop\autodesk\AutoCAD_Civil3D_2012_English_Win_64bit\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/9/5:10:14:15 Admin ADMIN-PC Install FaroSDK Failed Failure is ignored, Result=1622
2012/9/5:10:14:15 Admin ADMIN-PC Installing Autodesk Material Library 2012: ADSK_EULA_STATUS=#1

ADSK_SOURCE_ROOT="C:\Users\Admin\Desktop\autodesk\AutoCAD_Civil3D_2012_English_Win_64bit\" FILESINUSETEXT=""


2012/9/5:10:14:15 Admin ADMIN-PC Install Autodesk Material Library 2012 Failed Installation aborted,

2012/9/5:10:14:16 Admin ADMIN-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619

My System SpecsSystem Spec
05 Sep 2012   #2

Microsoft Community Contributor Award Recipient


Hello josengatia and welcome to Seven Forums.

It's possible that damaged or corrupt pieces of AutoCAD remain on your system. I found this Support article on how to completely remove AutoCAD before attempting a re-install. Also note that you must disable and "end task" any anti-virus software:

Important! It is important that you not only disable the anti-virus software but also use the End Task feature to end the anti-virus software.

Autodesk - AutoCAD Civil 3D Services & Support - 2012: Resolving installation issues with a clean install of AutoCAD Civil 3D
My System SpecsSystem Spec

 Software Installation Problem

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