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Windows 7: iTunes consolidate library fails: copy error 1303. Help needed

17 Dec 2012   #1

Windows 7 Professional 64bit
iTunes consolidate library fails: copy error 1303. Help needed

I would be really grateful if anyone can help with the problem I am having consolidating my library.

My itunes library is too large (120MB) for my Win7 laptop, so I bought a Synology DS212J NAS. I have created a new 'iTunes' folder on the NAS and mounted it on my laptop. Then I followed the official instructions on how to move my library:

Attempt 1: some files get copied over, but then iTunes error box says files could not be copied, error -1303
Attempt 2: some files get copied over, but then iTunes error box says files could not be copied, error -1303
Attempt 3: some files get copied over, then BSOD crash on my laptop

All I could find is this website ( which says I need to give permissions to my 'program data' folder. I checked that last night it looks okay already. I can't give permissions to the new shared iTunes folder on the NAS. I haven't tried disabling the firewall and antivirus yet.

I don't know what to do next. Can anyone help? Thanks, Josh

My System SpecsSystem Spec
17 Dec 2012   #2

Windows 7 Home Pre

OK try This,

When you Open iTunes hold down shift when opening it, show it your New area of Music and then re do..
My System SpecsSystem Spec
17 Dec 2012   #3

Windows 7 Professional 64bit

Hi, thanks for replying. I will try what you mean when I get home. Are you referring to the technique of choosing your library when you open iTunes?

Just to clarify my situation: my current library references all of my music stored in my laptop C drive. If iTunes crashes during the 'consolidate library' process then the library file does not update any links. All links remain pointing towards files in your C drive, although some files may have copied over to the new location (NAS in my case). This is where I am - my existing library points towards my laptop C drive, and I have a few MB of copied files on my NAS.
My System SpecsSystem Spec

20 Dec 2012   #4

Windows 7 Professional 64bit

In case anyone else gets error 1303 using iTunes, I seem to have resolved it by:
- removing all apple software from my laptop (all of it!)
- run a registry cleaner (I used ccleaner)
- reboot and then temporarily turn off windows firewall & anti virus
- perform the 'consolidate library' within iTunes
- turn on firewall and antivirus
My System SpecsSystem Spec

 iTunes consolidate library fails: copy error 1303. Help needed

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