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Windows 7: Windows Updates

02 Oct 2009   #1
loquacious

Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
 
 
Windows Updates

I cannot install the Microsoft Silverlight Update ...Microsoft Silverlight (KB970363)
Download size: 4.7 MB
Update type: Optional
Microsoft Silverlight is a Web browser plug-in for Windows and Mac OS X that delivers high quality video/audio, animation, and richer Website experiences in popular Web browsers.
More information:
Description of Silverlight 3
Help and Support:
Help and Support

Every time I try it tells me that the update failed and gives me an error code 00005DE

Anyone got any ideas?




Attached Thumbnails
Windows Updates-2009-10-03_1057.png  
My System SpecsSystem Spec
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02 Oct 2009   #2
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

It apparently means that you have a driver that needs to be updated.

Just out of curiosity, where were you able you downloadWindows 7 7600?
My System SpecsSystem Spec
02 Oct 2009   #3
loquacious

Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
 
 

Any idea which driver I might be needing to update as Driver Max informs me I have latest drivers for all hardware??

I am a technet member and got it through there
My System SpecsSystem Spec
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02 Oct 2009   #4
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

You'll have to look at your video drivers. Do you have Microsoft Silverlight installed? Also, make sure that your firewall and Antivirus program will allow the update. Sometimes Windows Defender can't find it's own left hand looking at it's right hand (might try disabling it through Services)
My System SpecsSystem Spec
02 Oct 2009   #5
loquacious

Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
 
 
Re Windows Updates

Yes I have Microsoft Silverlight installed I have included a screenshot showing it was successful. I am using microsoft security essentials and it does not appear to be blocking anything that I can see. Also I am using the latest NVIDIA driver for my graphics card.


Attached Thumbnails
Windows Updates-2009-10-03_1219.png  
My System SpecsSystem Spec
02 Oct 2009   #6
loquacious

Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
 
 

Ok on further investigation I went to control panel and checked for installation of Silverlight in order to uninstall it the re-intall only to find it is not listed even though when I try to install it I get an error telling me it is already installed and to uninstall it then try again. how can I uninstall a program that is not showing up in the control panel uninstall programs list?
My System SpecsSystem Spec
02 Oct 2009   #7
loquacious

Windows 7 7600 SP1 64 Bit dual boot Windows 8 CP
 
 

Problem solved. I used regedit to delete EVERY trace of silverlight then re-installed it and the update was then successful. I have no idea why it all happened as it did but seems to be solved for now. Thanks for all your help.
My System SpecsSystem Spec
03 Oct 2009   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Glad you got it sorted, and posted back!
My System SpecsSystem Spec
Reply

 Windows Updates




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