New
#1
Cannot start software such as Office and Adobe; Windows Installer runs
I looked at the list of sub-forum topics and don't know where I should put this, so I will try Discussion (a Mod is free to move it to a better place).
I have a Samsung Series 5 running Windows 7 Home Prem (and Norton 360).
There was a problem when I attempted to boot up this morning -- Windows attempted to fix the problem but did not succeed -- offered me the option to restore to an earlier version (which I declined, as I will suspect that might return to when I got the notebook which means I will lose installed programs such as Office, etc).
So, after that, I can boot up, but the problem is that it automatically starts up Windows installer.
First I receive a QuickBooks message to 'Please Run setup.exe to Install QuickBooks'. Unfortunatey I cannot locate setup.exe in the QuickBooks Program Files folder -- although there is a setup.dll. When I click the Start icon and 'Search Program or Files' for "setup.exe" I get 'No Items Match Your Search.'
But the real problem is that when I attempt to open any of my Office programs (Word, Excel, PowerPoint), Windows Installer opens telling me it is 'Preparing To Install', but after attempting to do so gives a 'Fatal Error During Installation' message.
Cannot run Adobe either.
Just in case the QuickBooks install is causing the problem (I have no reason to think that is the case -- I downloaded a trial version yesterday and it worked ok) I was going to Uninstall it but when I open Control Panel > Uninstall A Program, there is nothing showing for Intuit / QuickBooks (which, I suppose, is logical since it is asking me to run the setup.exe to finish the installation).
I will also mention that when I attempted to shut down the notebook yesterday (mid-day) it went into an auto Windows update screen -- but I had to shut it down because of where I was. However, it worked ok after that so I do not have a specific reason to figure anything happened at that point (but will mention it anyway).
After my initial boot-up problem this morning, I am able to reboot windows with no problem, but cannot open Office, Adobe, etc. I am still able to use it for Explorer and Wordpad.
Admittedly, I'm not very tech savvy but I would like to figure out what the problem and solution is to this issue.
I hope this explanation is not too longwinded (figure more detail is better).
Thanks for any assistance.