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Windows 7: Black screen with cursor, safe mode wont load

13 Mar 2013   #21

Windows 7 Ultimate x64

this is what i get when i put in the command you gave me and also i tried checking the hard drive and it gave me that error

Attached Thumbnails
Black screen with cursor, safe mode wont load-image.jpg  
My System SpecsSystem Spec
13 Mar 2013   #22

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Use that disc to get to the command prompt .

1) Load disc in tab F12 for boot options
2) choose your DVD drive
3) Press Enter when you see " Press any key to boot from CD or DVD … " you have 8 seconds to press Enter or you would have to restart the PC to get back to this section .
4) Make sure the languages are English ( or any language you prefer )
5 ) In the window where it says Install Now click on Repair your computer on the lower left hand corner
6 ) Choose the OS click Next
7) Click on command prompt
Type in this command
Added : That image you got with the disc in the computer or without the disc ?
My System SpecsSystem Spec
14 Mar 2013   #23

Windows 7 Ultimate x64

the part where i have to choose the OS is empty, the list is empty and im not sure which driver i have to add :/
My System SpecsSystem Spec

14 Mar 2013   #24

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Lets try this get to the BIOS by hitting F2 once you see the DELL splash screen .

Go to the Advanced BIOS Features . If you see anything with Sata configuration and change it from AHCI to ATA(IDE or Legacy)

Note   Note
Your Service Tag label should be on the side of your PC

Open up a Command Prompt with the DVD (same steps as before) and run the command below . Reboot once you're done .
 c:\windows\system32\drivers\classpnp.sys classpnp.old
My System SpecsSystem Spec
23 Mar 2013   #25

Windows 7 Ultimate x64

didnt work
My System SpecsSystem Spec

 Black screen with cursor, safe mode wont load

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