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Windows 7: Photoshop CS4 Fails

17 Oct 2009   #1
Guy Scharf

Win 7-32, XP Pro-32
Photoshop CS4 Fails

I had installed Photoshop CS4 and updates on Win 7 32-bit. It was working for a while.

Now, whenever I start Photoshop, the splash screen displays followed by the message that "Adobe Photoshop CS4 has stopped working." The event log contains:
Faulting application name: Photoshop.exe, version:, time stamp: 0x48d3882e
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a2752ff
Exception code: 0xc0000005
Fault offset: 0x0002880f
Faulting process id: 0x1738
Faulting application start time: 0x01ca4f50f24e61ea
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR 80.dll
Report Id: 33731935-bb44-11de-9e1a-0018f386a4fa
I tried uninstalling all Photoshop components, rebooting, and reinstalling. The same failure occurs, whether Photoshop updates have been applied or not.

Bridge CS4 works fine.

Has anyone else had this problem?

I'd appreciate any suggestions!

My System SpecsSystem Spec
17 Oct 2009   #2
Guy Scharf

Win 7-32, XP Pro-32

Well, never mind, it appears to have been some kind of problem with Photoshop preferences. I started Photoshop with Alt+Shift+Ctrl and the problem went away.
My System SpecsSystem Spec
19 Oct 2009   #3


i got to say WOOOOW ....
i've been suffering from this problem all day long .... i uninstalled and installed it more than 5 times .... i even went throw system restore but nothing happened ....
and u just simply solved that issue .... just like that
i really wanna shake ur hand my friend ....
thanks and appreciated .....
My System SpecsSystem Spec

23 Oct 2009   #4

Windows 7 64bit

Had the same problem, I tried making shortcuts in the same folders that my saved workspace files were. Deleted the shortcuts and problem fixed. Whew I thought I was gonna have to unistall.
My System SpecsSystem Spec
23 Oct 2009   #5

Windows 7 Pro 64-bit

Hmm... Is it just a 32-bit thing? PS-CS4 seems to be working fine in Win7 64-bit. I am running the 32-bit version of PS.
My System SpecsSystem Spec
30 Oct 2009   #6

Windows 7 Retail

What is ctrl-alt-shift?
My System SpecsSystem Spec
31 Oct 2009   #7
Guy Scharf

Win 7-32, XP Pro-32

If you hold down the Ctrl, Alt, and Shift keys when starting Photoshop, Photoshop erases its preferences data while starting. This is the Photoshop architected way of recovering from corrupted preferences data.
My System SpecsSystem Spec
31 Oct 2009   #8

Windows 7 Retail

Oh. So there is no Windows standard use for ctrl-alt-shift?
My System SpecsSystem Spec

 Photoshop CS4 Fails

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