Nothing happens when I try to download a file from the internet.

Page 2 of 7 FirstFirst 1234 ... LastLast

  1. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #11

    Also run

    Malwarebytes

    Download Link MalwareBytes

    When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



    Update the definitions and do a full scan

    • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    • Click OK to close the message box and continue with the removal process.
    • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    • Make sure that everything is checked, and click Remove Selected.
    • When removal is completed, a log report will open in Notepad.
    • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the contents of that report in your next reply and exit MBAM.


       Note

    You could also look for the log here C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd . ProgramData is a hidden folder . To unhide it Click on the Start button and select Computer
    Press the Alt key on your keyboard and click on Tools or click on Organize
    Select Folder Options
    Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
    Click Apply then click OK
      My Computer


  2. jmo
    Posts : 37
    Windows 7 Home Premium 32bit
    Thread Starter
       #12

    Why am I getting a message after start up that asks me if i want to install a media player? I just hit cancel.
    Nothing happens when I try to download a file from the internet. Attached Files
      My Computer


  3. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #13

    Did you run RogueKiller and hitman pro ?
      My Computer


  4. jmo
    Posts : 37
    Windows 7 Home Premium 32bit
    Thread Starter
       #14

    Thanks again everything seems to be working ok.
    Nothing happens when I try to download a file from the internet. Attached Files
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #15

    Did you run the FSS.exe tool again and upload the file FSS.txt

    Then run tdskiller

    TDSSKILLER

    download link TDSSKiller

    Save to the Desktop

    Right-click the program and select


    When the TDSSKiller console opens, click on: Change Parameters
    Under Additional Options, place a check in the box next to: Detect TDLFS File System

    Click: OK


    Press: Start Scan


    If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
    If malicious objects are found, they show in the Scan results.
    Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
    (Note: If Cure is not available, select Skip, >>Do not select: Delete<<)


    When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\


    Logs have a name like:
    C:\TDSSKiller.X.X.X_12.04.2013_15.31.43_log.txt


    Please post the TDSSKiller log in your reply.
      My Computer


  6. jmo
    Posts : 37
    Windows 7 Home Premium 32bit
    Thread Starter
       #16

    cant find logs for hitman pro but it said jrt is a trojan? whats that about? i did re do it how you said that but it wasnt up there that time.
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #17

    Logs uploaded
    • Fixlist for FRST
    • AdwCleaner
    • JRT
    • RogueKiller


    Missing logs

    • Malwarebytes
    • HitmanPro
    • FSS
      My Computer


  8. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #18

    That must be a false positive . The log is located inside C:\ProgramData\Hitman Pro\Logs

    ProgramData is a hidden folder .

    Click on the Start button and select Computer
    Click on Organize
    Select Folder Options
    Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
    Click Apply then click OK
      My Computer


  9. jmo
    Posts : 37
    Windows 7 Home Premium 32bit
    Thread Starter
       #19

    malware bites and hitman pro and service report .txt.
    Nothing happens when I try to download a file from the internet. Attached Files
      My Computer


  10. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #20

    The Malwarebytes log starts with MBAM

    Have you ran tdsskiller or the FSS again ?
      My Computer


 
Page 2 of 7 FirstFirst 1234 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 06:02.
Find Us