I downloaded a video player and it said i needed directx so i downloaded it the name of it is directx redist but there are amd ads popping up about sales for amd processor how do i unistall this and install another directx version i used dxdiag and it says i have direct 11 is there a way i can remove the ads if directx can't be unistalled
Oh boy. You should never get ads if it was from a legit site. What was the video player? How long ago did this happen? A System restore point from before you installed it would be easiest.
System Restore
You likely downloaded something bundled with the directx installer, or it was not a legit download and you now have malware at best.
A Guy
It happened yesterday i downloaded potplayer and took me to dvbsupport download center DVB Support Download Center » Others » DirectX Runtime 06/2010
A restore point is never a good idea when a computer has an infection.
It often will not fix the problem as malware loves to jump into the restore point.
The best thing to do when having an infection is to actually turn off system protection.
This prevents the threats from reloading themselves.
But I agree with A guy There is probably a threat here.
I have asked cottenball (one of our awesome volunteer malware removers) to take a look.
Last edited by andrew129260; 02 Sep 2013 at 18:59.
I haven't seen the popup at all today or last night but if you're familiar with avast when avast updates there is a voice saying avast has been updated then a pop up of avast happens below taskbar this is how the pop up from directx happens with a pop up about amd processor i have an intel processor not amd
Ah ok. Yeah, direct x would never pop up with a pop up like that.
While we are waiting for cottenball (one of our awesome volunteer malware removers):
1.) For now since you have avast, Right click the avast icon in the system tray. Go to update-program. If it finds an update and asks you to restart say NO. Then click the security tab/icon in avast, and scroll down. Click schedule now on boot time scan. Restart.
Let it scan your computer. It may ask you to delete items. If there is a option to quarantine/repair or anything of the sort do so, if it cannot do it then delete.
I would prefer you to quarantine anything if possible as we can see the type of threat it detected.
It will also be in the logs as well.
2.) You should also download malwarebytes in my sig and run a Full scan with that as well. Do the avast scan first, then follow with malware bytes. When you install malwarebytes, make sure you untick the box for the Free trial/paid version.
Malwarebytes is free and is a great program for removing malware. The paid version just runs on demand and has an active scanner. The free version is more than enough.
Thanks. Let me know how it goes.
DirectX does not have ads. It must be malware. No way it is legit. Suggest you run ADWCleaner until someone with expertise comes along. If you are uncertain what it wants to delete, post the log here.
Choose Download Now @BleepingComputer link
AdwCleaner Download
How To Use AdwCleaner [Manual] | malwareremovalguides
A Guy
la321,
Also, please do the following...
Download the Farbar Recovery Scan Tool
Select the version that applies to the system (64-bit)
Save to the Desktop.
- Double-click the downloaded file to run it.
- When the tool opens click Yes to disclaimer.
- Press the Scan button.
- FRST64 makes a log (FRST.txt) in the same directory from which the tool is run (Desktop).
Please provide the FRST.txt in your reply.
The first time the tool is run, it also makes another log: Addition.txt
Last edited by cottonball; 02 Sep 2013 at 21:33.
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