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Looking for a helpdesk soultion or advice
Hey Guys,
I'm looking around for a help desk software to install at work to do a specific job. That is, for example, if a user has a problem lets say he/she can't print, they would be able to click on a shortcut or link that would send me an email to a specified email address so that they won't have to physically have to meet me to report the problem. Would like if the email or 'request for assistance' be automated and the user not have to type up a ticket or anything.
Does anyone have any advice on software that can do this or something similar?
Regards