Snipping Tool in Windows 7 - drop-down button & dialog box disappears

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  1. Posts : 8
    Windows 7 - 64 bit
       #1

    Snipping Tool in Windows 7 - drop-down button & dialog box disappears


    I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

    I have read many other posts here and else and nothing has worked. I've done:

    - System Restore
    - SFC /SCANNOW - no problems were found.
    - downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
    - Went into Control Panel and made sure the Tablet PC open IS checked
    - did a registry scanner - it cleaned up legacy stuff
    - virus checker - always running and no issues
    - have rebooted in Safe Mode, where the same problem occurs
    - Did a System Restore to a few days ago - this did not fix the issue

    NOTHING has corrected this.

    Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

    I have attached two files to show what my Snipping Tool now gives me.

    Thank you for your help on this. This is really perplexing.
    Francine
    Attached Thumbnails Attached Thumbnails Snipping Tool in Windows 7 - drop-down button & dialog box disappears-snippingtool1.jpg   Snipping Tool in Windows 7 - drop-down button & dialog box disappears-snippingtool2.jpg  
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Francine did you try a chkdsk?


    https://www.sevenforums.com/tutorials/433-disk-check.html

    PS the specs show desktop mate and the brand Toshiba is this really a laptop?? If so model please.
      My Computer


  3. Posts : 8
    Windows 7 - 64 bit
    Thread Starter
       #3

    Thanks, Icit2lol.

    I am new to the forum, so if there is a profile I need to change, I just have to locate it.

    Yes to running chkdsk. No problems.
    It is a Toshiba laptop - Model M11.

    It's been terrific and every diagnostic I run comes up clean.
      My Computer


  4. Posts : 8
    Windows 7 - 64 bit
    Thread Starter
       #4

    sorry, Tecra M11
      My Computer


  5. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #5

    Welcome FrancineSF :)

    I remember this happening to one of my IE windows many months ago. Same collapsed window, just the top bar.
    Sorry but I can't remember what solved it.
      My Computer


  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #6

    The New drop-down menu only appears when the snip tool is first opened, before you have made any selection.

    Snipping Tool in Windows 7 - drop-down button & dialog box disappears-snip-tool.png

    I don't have a reason for the missing menus after making a selection.

    Snipping Tool in Windows 7 - drop-down button & dialog box disappears-untitled.png
      My Computer


  7. Posts : 8
    Windows 7 - 64 bit
    Thread Starter
       #7

    Thanks for your reply, Doc.

    I think I just resolved it. Holy moly! I had been in Word when I recognized the issue and decided to repair Word.
    I just rebooted and started Snipping Tool and voila - it is resolved! Holy moly!!!

    For those who might want to try this for the same issue, I went to Control Panel | Programs and Features | located Microsoft Office and clicked once on it to select it.

    At the top of the dialog box is a Change button once I clicked on Microsoft Office Professional 2010.
    I clicked Change and the Repair.

    After restarting my computer, I tried Snipping Tool and IT WORKED! dialog box and pull-down menu is back!!

    Thanks again for your replies!

    Francine
      My Computer


  8. Posts : 8
    Windows 7 - 64 bit
    Thread Starter
       #8

    Britton -- yes, I know about the first dialog box. If you look at my screen capture, of what looks like a collapsed dialog box - that is what I was getting when I first launched Snipping Tool! That's what was so crazy.

    But, after many hours of trying everything, FINALLY I resolved it.
    At least I know that I have a really clean computer! hahaha

    Thanks again
    Francine
      My Computer


  9. Posts : 1,261
    Windows 7 Professional X64
       #9

    FrancineSF said:
    I've been using Windows 7 (64-bit) Snipping Tool for years and suddenly today, when I launch Snipping Tool, the dialog box only shows the Title Bar and not the option buttons like New (with the drop-down arrow, etc) AND if I do get a screen capture, the Snipping Tool editing window (where you can highlight or use the pen) no longer allows me to change the type of image I capture (rectangle, window, etc.)

    I have read many other posts here and else and nothing has worked. I've done:

    - System Restore
    - SFC /SCANNOW - no problems were found.
    - downloading someone else's Snipping Tool and replacing the one I had in the System32 folder
    - Went into Control Panel and made sure the Tablet PC open IS checked
    - did a registry scanner - it cleaned up legacy stuff
    - virus checker - always running and no issues
    - have rebooted in Safe Mode, where the same problem occurs
    - Did a System Restore to a few days ago - this did not fix the issue

    NOTHING has corrected this.

    Does anyone have any ideas besides what I have noted above and besides recommending other programs? I have SnagIt - but sometimes the Snipping Tool is perfect for certain things. Mostly, I am perplexed by this sudden issue.

    I have attached two files to show what my Snipping Tool now gives me.

    Thank you for your help on this. This is really perplexing.
    Francine

    I use this program: Fscapture 5.3 FastStone Capture Free Download - FastStone Capture 5.3 - Freeware library

    Click the rectangle (3rd from left) drag to outline what you want and click ok.
    You can also click DRAW and use the arrow to point and the A to open a text box.

    Lots of options.

    I think if you give it a try, you'll like it.:)
      My Computer


  10. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #10

    I misunderstood the snips, BUT glad you fixed it. I suspect it was more due to the reboot than repairing Word...maybe.
      My Computer


 
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