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Windows 7: iTunes 9.0.1.8 open...but not?

22 Oct 2009   #11
Calvin

Windows 7 Home Premium
 
 

iTunes appears to install smoothly and there is no indication that it failed to install. However, when I view the Reliability Monitor is says: Windows Installer / Stopped Working. I know this has something to do with iTunes because the time stamp is dead on and I haven't tried to install anything else. There is a "Check for Solutions" button and I clicked it, but it says there are no solutions currently available.

The details are as follows:

Quote:
Description
Faulting Application Path: C:\Windows\System32\msiexec.exe

Problem signature
Problem Event Name: BEX
Application Name: MsiExec.exe
Application Version: 5.0.7600.16385
Application Timestamp: 4a5bc3e6
Fault Module Name: QTCF.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4aa21f2c
Exception Offset: 69f1c11b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 733650242
Quote   Quote: Originally Posted by zigzag3143 View Post
Calvin what sound card/chip do you have?
I do not have a separate sound card, using the mobo for now.

Asus P5N-T Deluxe nForce 780i SLI Mainboard FSB1333 DDR2 3 x PCIe x16 SATA RAID w/ USB2.0,IEEE1394,&7.1Audio


My System SpecsSystem Spec
.
22 Oct 2009   #12
zigzag3143

Win 8 Release candidate 8400
 
 

calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken
My System SpecsSystem Spec
22 Oct 2009   #13
Airbot

Windows 7 Ultimate x64 SP1
 
 

You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.
My System SpecsSystem Spec
.

22 Oct 2009   #14
Calvin

Windows 7 Home Premium
 
 

I think I am just going to accept that iTunes isn't compatible (yet).

***Impatiently waiting for Apple to fix this.


Attached Thumbnails
iTunes 9.0.1.8 open...but not?-screen-shot-4.jpg  
My System SpecsSystem Spec
22 Oct 2009   #15
Airbot

Windows 7 Ultimate x64 SP1
 
 

It's weird why this happens, because I've never had a problem with it.
My System SpecsSystem Spec
22 Oct 2009   #16
Calvin

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken
I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

Quote   Quote: Originally Posted by Airbot View Post
You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.
sfc/scannow?
My System SpecsSystem Spec
22 Oct 2009   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Calvin View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken
I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

Quote   Quote: Originally Posted by Airbot View Post
You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.
sfc/scannow?
Calvin


Airbot is right. itunes itself is completely compatibile. Its just the 9.0.x that is giving us fits so you could just try a slightly older version . Im using it right now.

Let us know how we can help

Ken
My System SpecsSystem Spec
22 Oct 2009   #18
Airbot

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Calvin View Post

sfc/scannow?


Here, follow this...


SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
22 Oct 2009   #19
Calvin

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Calvin View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken
I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

Quote   Quote: Originally Posted by Airbot View Post
You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.
sfc/scannow?
Calvin


Airbot is right. itunes itself is completely compatibile. Its just the 9.0.x that is giving us fits so you could just try a slightly older version . Im using it right now.

Let us know how we can help

Ken
I've been searching this forum and have read that others have had issues with iTunes 8, too.

It seems to be a hit or miss deal.
My System SpecsSystem Spec
22 Oct 2009   #20
Calvin

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by Airbot View Post
Quote   Quote: Originally Posted by Calvin View Post

sfc/scannow?


Here, follow this...


SFC /SCANNOW Command - System File Checker
thanks, running now. will report back with results when it's done.
My System SpecsSystem Spec
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 iTunes 9.0.1.8 open...but not?




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