DirectX Problem

Welcome to Seven Forums.
I'm no DirectX person, but it seems you are using an updater from 2006?

Maybe something here will be useful: http://support.microsoft.com/kb/179113

OK, I'll ask for someone else to have a look. :)

There are multiple problems here:

HarleyD said:

......Using both avast and microsoft security essentials, even Advanced System Care for shiggles.

1.) DO NOT USE 2 antivirus programs. Uninstall avast or Microsoft security essentials. You cannot have 2 antivirus scanners. I would keep avast personally.

2.) Get rid of Advanced System Care. This is completely unnecessary software. These programs always do more harm then good.

HarleyD said:

I have looked and tried to find a solution but to no avail, so I am now here asking for help. I have downloaded the webinstaller, even the SDK, and neither of them will install because of the above error. And I would prefer a solution that doesn't involve formatting and reinstalling, as I do not have my disk for windows 7 anymore.

We need more information:

1.) What are you trying to do? More detail please.
2.) What program are you in that is giving you this error?
3.) Are you trying to update direct x? If so, Its not necessary anymore since xp. Your getting that error because in vista onward direct x cannot be upgraded majorly.

Vista is direct x 10, windows 7 is direct x 11, and so on....


Again, more information.

Try to disable your anti-virus and run as admin

If a game attempts to install Dx9, then it was written for XP or earlier - and you should install it using compatibility settings.

As far as your current problems are concerned, ASC may well have done a lot of damage.-




SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.

HarleyD said:

Here is the CBS log file that was requested.

Amazingly that...fixed the problem, wow. Thanks a lot. I'll be sure to forward this information to others who have this problem.

I don't see where it was requested, I assume you ran sfc /scannow? Good to know you got it solved.:)