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Windows 7: Looking for a helpdesk soultion or advice

27 Nov 2013   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
Looking for a helpdesk soultion or advice

Hey Guys,

I'm looking around for a help desk software to install at work to do a specific job. That is, for example, if a user has a problem lets say he/she can't print, they would be able to click on a shortcut or link that would send me an email to a specified email address so that they won't have to physically have to meet me to report the problem. Would like if the email or 'request for assistance' be automated and the user not have to type up a ticket or anything.

Does anyone have any advice on software that can do this or something similar?


My System SpecsSystem Spec
27 Nov 2013   #2

Windows 10 64 bit

Although there may be something around like what you want, I've never seen it. I use to be the Regional LAN/WAN Network and Hardware Help Desk Manager for a US government agency. We had some intelligent help desk software, but that was for the help desk techs. If a remote user (99% of the users we supported) had a problem, they would have to call the help desk.
My System SpecsSystem Spec
30 Nov 2013   #3

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Damn. Maybe someone else has another solution?
My System SpecsSystem Spec

01 Dec 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

It sounds like you just need a shortcut to send an email to a specified address? See if something like this would do

Create Shortcuts or Hotkeys to Quickly Send Mail to a Recipient

A Guy
My System SpecsSystem Spec
04 Dec 2013   #5

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Thank you Guy, will definitely try that method.
My System SpecsSystem Spec

 Looking for a helpdesk soultion or advice

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